Shipboard QA & Support Analyst — Remote, 90% Travel

CAI; Philippines; Remote; PHP 600,000 - 900,000; Full time

Job summary

CAI is seeking a Shipboard QA & Support Analyst to conduct QA testing, documentation, and troubleshooting of shipboard IT systems. This is a full-time role with remote work arrangements and travel onboard for about 2–3 weeks at a time.

You will travel to cruise ships for on-site QA testing, write and maintain technical documentation, evaluate software across the fleet for functionality and compliance, and coordinate incident response with shoreside teams.

Qualifications

• 2–4 years in a technical role with shipboard/maritime experience preferred.
• Strong IT hardware/software knowledge and troubleshooting methods.
• Excellent written communication for documentation.
• Fluent English, written and spoken; other languages a plus.

Responsibilities

• Travel to cruise ships to perform on-site QA testing and certify hardware/software installations.
• Write and maintain clear technical documentation on system function, configuration and maintenance.
• Evaluate software across the fleet for functionality, performance, and compliance.
• Coordinate troubleshooting and triage for underperforming systems.
• Coordinate incident response with shoreside IT/engineering teams.
• Serve as on-site contact between shipboard staff and remote IT teams.
• Provide detailed trip reports and QA findings after each site visit.
• Support remote troubleshooting of shipboard software during non-travel periods.

Skills

Shipboard IT

QA testing

Documentation

Troubleshooting

Travel readiness

English fluent

Job description

CAI is seeking a Shipboard QA & Support Analyst to conduct QA testing, documentation, and troubleshooting of shipboard IT systems. This is a full-time role with remote work arrangements and travel onboard for about 2–3 weeks at a time.

You will travel to cruise ships for on-site QA testing, write and maintain technical documentation, evaluate software across the fleet for functionality and compliance, and coordinate incident response with shoreside teams.