SF Operation Specialist

hellmann; Philippines; On-site; PHP 360,000 - 540,000; Full time

Job summary

Hellmann Philippines is seeking a customer service specialist to manage end-to-end air and ocean freight import/export operations. You will coordinate shipments, liaise with customers, shippers, and overseas partners, and ensure timely booking, pickup, and monitoring for export/import consignments.

The role requires strong English communication, proactive service, and the ability to handle high workload with deadlines. Join a global logistics leader committed to service excellence.

Qualifications

• Experience in end-to-end air/ocean freight import/export operations.
• Fluent in English, written and spoken.
• Able to plan work and meet deadlines.
• Willing to work overtime when required.
• International logistics exposure preferred.

Responsibilities

• Focus on customer needs and provide proactive service.
• Coordinate import/export shipments with customers, airlines, carriers and agents.
• Read and follow customer SOPs and monitor shipments.
• Prepare documentation for import/export consignments.
• Liaise with internal departments and third-party partners.
• Ensure timely freight booking and tracking.
• Support system roll-out and process improvements.

Skills

Air Ocean Freight

Import Export Ops

Customer Service

Communication Skills

English Proficiency

Tools

CargoWise One

Microsoft Office 365

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 14.000 employees in more than 241 locations worldwide.

For the better. Together.

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority
• Pro-actively inform customer about any irregularities and provide alternative solution
• Read and follow instructions defined in customer specific SOP's
• Organize the day to day running of specific import / export operational duties
• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro-active feedback
• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience is essential
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

• Work experience in international logistics or freight forwarding apprenticeship preferred
• 1-3 years of experience in operation preferred
• International working experience preferred

Language Skills

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial.

Computer Literacy

• Microsoft Office 365 Products
• CargoWise One experience is a plus

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!