Operation Specialist SF

hellmann; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Hellmann seeks a proactive Customer Service Coordinator in the Philippines to liaise with customers, shippers, network, and overseas partners to ensure timely freight booking and shipment coordination for import/export operations. You will handle day-to-day import/export duties, communicate with carriers and customers, prepare documents, and monitor shipments while maintaining excellent service quality.

English proficiency and a proactive mindset are essential, with the ability to work under

Qualifications

• Excellent communication and customer service skills.
• End to end Air/Ocean Freight Import/Export experience is essential.
• Able to plan work and meet deadlines.
• A pro-active attitude.
• Ability to work under pressure to cope with periods of high workload and tight timelines.
• Willingness to work overtime to meet deadlines when required.

Responsibilities

• Focus on customer needs and requirements as a priority.
• Pro-actively inform customer about any irregularities and provide alternative solution.
• Read and follow instructions defined in customer specific SOP's.
• Organize the day to day running of specific import/export operational duties.
• Coordinating import/export shipment with local & overseas customers, airlines/carriers, sub-contractors, agents and truckers for all import and export related transportation.
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute documents relating to import/export consignments.
• Monitor daily import/export shipment/delivery requirements.
• Attend to designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service.
• Monitor and report consignments within destinations and overseas sources where relevant.
• Ensure completion of all consignment tasks from booking to transportation and accounting.
• Adhere to continuous improvement procedures to increase process competence.
• Be conversant in regulations and laws of designated countries served.
• Be aware of duties related to hazardous goods in import/export.
• Support country on system rollout.
• Assist implementation of new customers, review SOP and provide feedback.
• Issue internal/external invoices according to agreed rates and services provided.

Skills

Communication skills

Customer service

Deadline oriented

English proficiency

Teamwork

Tools

Microsoft Office 365

CargoWise One

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities

About Position

Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department's objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.

Key Responsibilities

• Focus on customer needs and requirements as a priority
• Pro-actively inform customer about any irregularities and provide alternative solution
• Read and follow instructions defined in customer specific SOP's
• Organize the day to day running of specific import / export operational duties
• Coordinating import / export shipment with local & oversea customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
• Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
• Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
• Monitor daily [import/export] shipment/delivery requirements
• Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
• Maintaining latest customer contact to ensure quality service provided to customer
• Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
• Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
• Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
• Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
• Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
• Support country on system roll out.
• Assist implementation of new customers, review SOP and provide pro-active feedback
• Issue internal / external invoices according to agreed rates and services provided

Skills and Competencies

• Excellent communication and customer service skills
• End to end Air/Ocean Freight Import / Export experience is essential
• Able to plan work and meet deadlines
• A pro-active attitude
• Ability to work under pressure to cope with periods of high workload and tight timelines
• Willingness to work overtime to meet deadlines when required

Functional / Industry requirements

• Work experience in international logistics or freight forwarding apprenticeship preferred
• 1-3 years of experience in operation preferred
• International working experience preferred

Language Skills

• Fluent in English (written and spoken)
• Other languages (written and spoken) beneficial.

Computer Literacy

• Microsoft Office 365 Products
• CargoWise One experience preferred

Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!