Corporate Servicing Travel Advisor IV, EMEA

Next Frontier Capital; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

JPMorganChase’s Chase Travel division seeks a Corporate Servicing Travel Advisor IV to deliver exceptional service, coordinate bookings, and manage complex travel arrangements for high-profile clients.

Utilize travel tech tools, resolve issues swiftly, and liaise with vendors to meet client expectations, while maintaining strong relationships throughout the travel journey.

Qualifications

• At least 3 years of Corporate Travel & GDS (Sabre) experience in EMEA POS.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards.
• Demonstrated ability to utilize travel management technology tools to optimize the travel process.
• Showcase conflict management and CRM skills to promptly resolve issues and maintain relationships with clients/vendors.
• Develop analytical thinking to organize, compare, and evaluate travel information for improvements.
• Understanding of customer experience and how customers interact with a brand throughout the journey.

Responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring details align with preferences and standards.
• Utilize travel management software to optimize the process from booking to final itinerary.
• Identify and resolve complex travel issues, leveraging conflict management to de-escalate situations.
• Analyze travel logistics and client feedback to identify improvements and contribute to new solutions.
• Maintain professional vendor relationships, negotiating to meet client expectations.
• Communicate effectively with high profile and VIP clients.

Skills

Corporate Travel

GDS Sabre

Vendor Management

Conflict Management

CRM

Analytical Thinking

Travel Tech Tools

Tools

Travel Planning Software

Booking Systems

Job description

Embark on your travel career journey and become an essential part of our team, delivering outstanding service to travel clients while upholding our reputation for excellence.

As a Corporate Servicing Travel Advisor IV in Chase Travel, you will contribute significantly to delivering extraordinary customer service to our travel clients and exceeding their expectations. Your role will involve booking travel, resolving issues promptly, and liaising with vendors to ensure client expectations are met. You will use conflict management and influence to navigate challenging situations and persuade others to achieve beneficial outcomes. Your attention to detail and analytical thinking will be crucial in managing travel logistics and identifying underlying issues. With a strong understanding of customer experience and travel technology, you will leverage online travel tools to optimize the travel process from start to finish.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with client preferences and company standards
• Utilize travel management technology tools to optimize the travel process, from initial booking to final itinerary confirmation
• Identify and promptly resolve complex travel-related issues, leveraging your skills in conflict management and customer relationship management to de-escalate
• Analyze travel logistics and client feedback to identify areas for improvement and contribute to the development of new solutions
• Maintain professional relationships with vendors, negotiating as necessary to ensure client expectations are met and exceeded
• Communicate effectively and efficiently, with an expectation of being able to engage with high profile and VIP clients

Required qualifications, capabilities, and skills

• Must have at least 3 years of Corporate Travel & GDS (Sabre) experience in EMEA point of sale.
• Proven ability to coordinate and fulfill travel bookings in line with client preferences and firm standards
• Demonstrated ability to utilize travel management technology tools, including travel planning software and booking systems, to optimize the travel process
• Showcase capacities in conflict management and customer relationship management, with the ability to promptly resolve travel-related issues and maintain professional relationships with clients and vendors
• Developing analytical thinking skills, with the ability to systematically organize, compare, and evaluate various aspects of a situation to identify key information and potential areas for improvement
• Proficient understanding of customer experience and the ability to understand how customers interact and perceive a brand or business throughout the entire customer journey

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.

Coordinate travel bookings, liaise with vendors, and use travel technology to optimize processes and exceed client expectations.