Services Workforce Planning Associate

Schneider Electric; Cavite City; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Schneider Electric is seeking a detail-oriented Workforce Management Associate to support our Services Hub's planning activities. You will maintain schedules, track attendance and adherence, and prepare reliable data and reports.

Entry-level candidates are welcome and can build foundational expertise in scheduling and real-time operations. You will work a hybrid schedule with on-site and remote coordination, contributing to capacity reviews and forecasting efforts while collaborating with a

Qualifications

• Bachelor's degree or equivalent in a related field.
• 1–2 years of experience in workforce management, scheduling, reporting, analytics, or operations support.
• Proficient in English with strong written and verbal communication.

Responsibilities

• Schedule Maintenance: Update and manage employee schedules, shift assignments, breaks, overtime, and approved leave in WFM tools.
• Attendance & Adherence Tracking: Record attendance, absences, lateness, overtime, and adherence results; raise discrepancies.
• Real-Time Workforce Support: Monitor queues, staffing coverage, schedule adherence, and alert leadership to risks or capacity gaps.
• Data Preparation & Validation: Collect, clean, consolidate, and validate workload, handling time, staffing, shrinkage, and attendance data.
• Standard Reporting: Prepare daily and weekly workforce reports using approved templates with quality checks.
• Request Handling & Documentation: Respond to routine queries on schedules, leave, and attendance; maintain audit trails.

Skills

WFM experience

Scheduling

Reporting

Analytics

English communication

Education

Bachelor's degree in Business / Statistics / Industrial Engineering / Finance / Operations Management

Tools

Microsoft Excel

Power BI

Power Query

Job description

Position Summary

We are looking for a detail-oriented and analytical Workforce Management (WFM) Associate to support our Services Hub's workforce planning activities. In this role, you will help align staffing with workload and service commitments by maintaining accurate schedules, tracking attendance and adherence, and preparing reliable operational data and standard reports. This is an exciting opportunity for entry-level professionals or fresh graduates with strong analytical skills to build foundational expertise in workforce planning, scheduling, and real-time operations support.

Key Responsibilities

• Schedule Maintenance: Update and manage employee schedules, shift assignments, break plans, shift swaps, overtime, and approved leave in designated WFM tools in accordance with established guidelines.

• Attendance & Adherence Tracking: Record and validate attendance, absences, lateness, overtime, and schedule adherence results; identify discrepancies and elevate unresolved items to leadership.

• Real-Time Workforce Support: Monitor service queues, staffing coverage, schedule adherence, and operational movements during assigned shifts, promptly alerting senior team members to risks or capacity gaps.

• Data Preparation & Validation: Collect, clean, consolidate, and validate workload volumes, handling time, staffing, shrinkage, and attendance data used for workforce forecasts and capacity reviews.

• Standard Reporting: Prepare accurate daily and weekly workforce reports using approved templates, completing quality checks and submitting outputs within agreed timelines.

• Request Handling & Documentation: Respond to routine employee and operations queries regarding schedules, leave, and attendance while maintaining audit trails, trackers, and process documentation.

Job Requirements

• Education: Bachelor’s degree in Business, Statistics, Industrial Engineering, Finance, Operations Management, or a related field.

• Experience: At least 1 to 2 years of experience in workforce management, scheduling, reporting, analytics, or operations support.

• Non-Negotiables (Must-Haves):
  • Working knowledge of Microsoft Excel (basic formulas, sorting, filtering, and data formatting; pivot tables and lookup functions are an advantage).
  • Good written and spoken English communication skills.
  • Ability and willingness to work in shifts or flexible hours when business requirements call for coverage.
  • Nice-to-Haves / Advantages: Exposure to WFM platforms, reporting tools, Power BI, Power Query, automation, or AI-enabled productivity tools.

Work Schedule & Arrangement

• Schedule: Monday to Friday, hybrid arrangement with 3 days on-site per week (shift-based or flexible hours when business requirements call for workforce coverage).

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits- it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue
+9% organic growth
150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.