Services Operations Manager

Anaplan; Manila; Remote; PHP 1,200,000 - 2,400,000; Full time

Job summary

Anaplan is seeking a Services Operations Manager to oversee end-to-end project lifecycles for our Professional Services team, coordinating global efforts across AMER, EMEA, and APAC. The role focuses on data integrity, operational excellence, and proactive issue resolution, with remote work from Manila in a fast-paced environment.

The ideal candidate thrives in a detail-oriented setting, manages multiple priorities, and collaborates with project managers to ensure successful outcomes across

Qualifications

• 8+ years of relevant experience with exceptional attention to detail to ensure data accuracy and compliance.
• System experience in SFDC and Workday.
• Proactive problem-solving to address inquiries, improve processes, and take initiative.
• Process-oriented thinking for maintaining, improving, and creating efficient workflows leveraging AI tools.
• Strong organizational & time management skills to prioritize tasks and meet deadlines.
• Clear & professional communication for effective collaboration with project managers and stakeholders.
• Sense of ownership & accountability for managing key operational areas end-to-end, able to work across time zones.
• Analytical mindset to interpret data, monitor budgets, and identify improvement opportunities.

Responsibilities

• Set up and modify active projects in Workday and Anaplan based on opportunities.
• Monitor the Services Operations email inbox and ensure handoffs from presales to post-sales are completed.
• Deliver reporting on key metrics and trends for leadership review.
• Run the end-of-month close for Workday and ensure all hour submissions are finalized.
• Monitor weekly hours, project statuses, and budgets; follow up with Project Managers on anomalies.
• Run compliance reports and communicate with Project Managers about closures or updates.
• Send weekly and monthly timesheet reminders to resources with missing hours; coordinate with regional leads.
• Identify areas for automation and leverage AI tools to streamline processes.

Skills

Attention to Detail

SFDC

Workday

Problem-Solving

Process Improvement

Organizational Skills

Communication

Ownership

Analytics

Tools

SFDC

Workday

Job description

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.

Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in‑class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebratingour wins – big and small.

Supported by operating principles of being strategy‑led, values‑based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together!

Role Overview

The Services Operations Manager will play a critical role in the efficiency and effectiveness of our Professional Services and Partner operations. This individual will be responsible for managing the end-to-end lifecycle of projects for our Professional Services team, from initial setup to final closure, ensuring data integrity and operational excellence. The ideal candidate will be detail-oriented, proactive, and adept at managing multiple priorities in a fast-paced environment. As this role supports global projects across AMER, EMEA, and APAC, the successful candidate will be required to work flexible hours to accommodate different time zones, operating remote from Manila.

Responsibilities

• ProjectSet Up and Management:Set up andmodifyactive projectsin Workday and Anaplan on Anaplanbased onopportunities, andmonitor theProfessional Services Operationsemail inbox to address all inquiries.Ensure that the presales to post sales handoff processiscompleted on new projects and provide reporting where these handoffs are missing.
• Project Close Out:Facilitatea project close process, which includes tracking Go-Lives, requesting information on key learnings from the field,and updating the skills matrix.
• Weekly Flash Report:Report to services leadership on key metrics (utilization, billing, bookings) and analyze weekly data for trends.
• Month-End Close:Run the complete end-of-month close for Workday, ensuring all hour submissions and approvals arefinalized.Escalate to the field leaders with any submissions or approvals missing.
• Project Monitoring:Monitorweekly hours, project statuses in the Implementation Health dashboard, and project/investment budgets, following up with Project Managerswithanomalies or missing information.
• Compliance:Run compliance reports to check on active projects and communicate with Project Managers regardingproject closure, extensions, or updates.Send weekly and monthly timesheet reminders to all resources with missing project hours, including team leads in each region.
• Automation:Across all the above processes,identifyareas for automation and leverage Anaplan-approved AI tools to streamline processes and tasks.

Qualifications

• 8+ years of relevant experience with e xceptional Attention to Detail to ensure data accuracy, compliance reporting, and meticulous task execution.
• System experience in SFDC and Workday.
• Proactive Problem-Solving to address inquiries, improve processes, and take initiative.
• Process-Oriented Thinking: For maintaining, improving, and creating efficient operational workflows, leveraging AI tools.
• Strong Organizational & Time Management Skills to prioritize tasks, manage competing deadlines, and ensure timely completion of responsibilities like month-end close.
• Clear & Professional Communication for effective collaboration with project managers and stakeholders, both written and verbal.
• Sense of Ownership & Accountability for managing key operational areas and ensuring tasks are completed from start to finish. Able to work independently and on a different time zone than leader.
• Analytical Mindset to interpret data, monitor budgets, and identify areas for improvement or follow-up.

Our Commitment to Diversity, Equity, Inclusionand Belonging (DEIB)

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

Candidate data processed during our recruitment activities is handled in accordance with our Candidate Privacy Notice. This may include the use of artificial intelligence or automated tools to assist our team in evaluating qualifications.