ServiceNow Platform Owner | Delivery & Vendor Lead

Meralco Group; Pasig; On-site; PHP 550,000 - 900,000; Full time

Job summary

Meralco Group seeks an ESP Associate/Developer to own the ServiceNow platform, ensuring maximum business value. You will manage RFPs, engage with users to capture needs, and oversee outsourced delivery with IT governance and a strict out-of-the-box-first approach.

You will collaborate with procurement, legal, and vendors to finalize contracts and SLAs, while maintaining platform backlog and prioritizing features based on business impact.

Qualifications

• 2-4 years in enterprise application delivery or platform management.
• Experience in ServiceNow development/configuration: BRs, Client Scripts, Flow Designer, Service Portal widgets, GlideRecord scripting.
• Experience managing outsourced vendors and participating in RFP processes.
• Experience working directly with business users to define requirements and validate solutions.

Responsibilities

• Lead RFI/RFP cycles for ServiceNow expansions: scope, criteria, vendor proposals.
• Participate in vendor demos, proofs-of-concept, and technical evaluations of ServiceNow modules.
• Work with Procurement and Legal to finalize contracts, SLAs, and KPIs for implementation partners.
• Monitor vendor performance and ensure deliverables meet quality and compliance standards.
• Define and communicate priorities/strategies for the ServiceNow platform.
• Maintain and prioritize the backlog based on impact, urgency, and feasibility.
• Define requirements and user stories for outsourced development teams.
• Act as ICT contact for business users, translate requirements into technical solutions.
• Gather feedback and coordinate with vendors to address issues/enhancements.
• Provide stakeholders updates on upgrades, timelines, and impacts.
• Review designs from outsourced teams to ensure alignment with governance and minimal debt.
• Coordinate with testing for user acceptance testing and release readiness.
• Ensure solutions comply with IT governance, cybersecurity, and regulatory requirements.

Skills

ServiceNow

Vendor management

RFP cycles

Requirements gathering

Tools

Flow Designer

GlideRecord

REST APIs

MID Server

Job description

Meralco Group seeks an ESP Associate/Developer to own the ServiceNow platform, ensuring maximum business value. You will manage RFPs, engage with users to capture needs, and oversee outsourced delivery with IT governance and a strict out-of-the-box-first approach.

You will collaborate with procurement, legal, and vendors to finalize contracts and SLAs, while maintaining platform backlog and prioritizing features based on business impact.