ServiceNow Analyst Programmer

DFI Technology (Philippines); Mandaluyong; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

DFI Technology (Philippines) is seeking a skilled ServiceNow Analyst Programmer to deliver high-quality development, configuration, and maintenance within the ServiceNow platform. You will build and enhance digital workflows, integrate with other systems, and support employee services across HR, IT, and business functions.

The role requires a minimum of 3 years in ServiceNow development, strong analysis/design skills, and familiarity with HRSD/ITSM modules.

Qualifications

• Bachelor’s degree in computer science, information technology or equivalent.
• Minimum of 3 years’ experience in ServiceNow development, configuration, and customization.
• Strong understanding of Systems Analysis and Design.
• Experience with HRSD, ITSM, and Employee Center modules.
• Familiarity with REST/SOAP and integration tools.
• CSA certification is a plus; additional ServiceNow certifications are a plus.
• Experience in backend development (C#, .NET, SQL) is a plus.

Responsibilities

• Develop, test, maintain, and troubleshoot ServiceNow applications and modules.
• Implement workflows, UI policies, client scripts, and configurations to enhance platform functionality.
• Integrate ServiceNow with other enterprise systems to support unified employee experiences.
• Maintain and enhance existing ServiceNow applications for performance and security.
• Ensure programs meet specifications and review code before SIT/UAT.
• Prepare and deploy software changes across environments.
• Provide 3rd-level production support and troubleshoot issues per SLAs.
• Collaborate with Business Analysts, Architects, and Project Managers on change requests.

Skills

ServiceNow development

Problem-solving

Independent work

Communication skills

Agile/Scrum

Education

Bachelor’s degree in Computer Science or IT

Tools

ServiceNow

REST

SOAP

MID Server

IntegrationHub

SQL

C#

.NET

CloudRun

Job description

Is this your next challenge as a ServiceNow Analyst Programmer?

Job Description

The ServiceNow Analyst Programmer is responsible for delivering high-quality development, configuration, and maintenance services within the ServiceNow platform, in accordance with the Group’s Software Development Life Cycle standards. The role performs mid-to-high complexity work such as building and enhancing digital workflows, implementing unified employee-journey solutions, and developing new modules or capabilities that improve employee engagement and operational efficiency.

Responsibilities

• Develop, test, maintain, and troubleshoot ServiceNow applications and modules in alignment with the Group’s Software Development Life Cycle standards.
• Implement workflows, business rules, UI policies, client scripts, and other configurations to enhance platform functionality.
• Integrate ServiceNow with other enterprise systems to support a unified employee experience across HR, IT, and business services.
• Maintain and enhance existing ServiceNow applications, ensuring performance, scalability, and security.
• Ensure that delivered programs operate according to functional and technical specifications, with minimal defects.
• Verify conformance to coding standards and perform reviews prior to SIT or UAT.
• Support testing, debugging, and troubleshooting activities throughout the development lifecycle.
• Prepare, schedule, and deploy software changes across development, test, and production environments.
• Install and maintain development tools and related software required for production, test, and disaster recovery environments.
• Provide 3rd-level production support to investigate and resolve issues in accordance with service level agreements.
• Support Business Systems Analysts during SIT and UAT activities, including defect resolution and clarification of technical behaviors.
• Liaise with Business Systems Analysts, Business Process Designers, and Project Managers for software change requests, issues, and enhancements.
• Collaborate with stakeholders to understand processes and identify opportunities for workflow automation and improved user experience.
• Participate in regular and ad-hoc client or stakeholder meetings and keep supervisors informed of project progress and issues.
• Participate in agile/scrum ceremonies and work closely with business analysts, architects, and project managers to deliver high-quality solutions.
• Prepare and maintain technical documentation and user guides for implemented solutions.

Do you have experience as a ServiceNow Analyst Programmer?

Required Experience

• Bachelor’s degree in computer science, Information Technology or equivalent.
• Minimum of 3 years’ experience in ServiceNow development, configuration, and customization.
• Deep understanding and knowledge in Systems Analysis and Design.
• Strong understanding of ServiceNow modules such as HRSD, ITSM, and Employee Center.
• Experience in designing solutions that unify and streamline employee services across multiple departments is a plus.
• Familiarity with integration tools and techniques (REST/SOAP, MID Server, IntegrationHub).
• Strong problem‑solving skills with the ability to work independently and in a team environment.
• ServiceNow Certified System Administrator (CSA) certification is a plus; additional ServiceNow certifications are a plus.
• Experience in backend development C#, .Net, SQL, CloudRun are a plus
• Able to work independently and thrive in a dynamic and fast-paced environment.
• Effective communication, skills and being able to present technical concepts concisely.

If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management

To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com