Service Technician

QuestServ Solutions Inc.; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions company in the Philippines is seeking a skilled technician to diagnose, repair, and maintain equipment. The ideal candidate will have a high school diploma or GED, with a preference for an associate's degree or technical certification. Responsibilities also include installation and providing excellent customer service. Applicants with relevant industry certifications are encouraged to apply.

Qualifications

• High school diploma or GED required.
• Associate's degree or technical certification preferred.
• Industry-specific certifications may be needed.

Responsibilities

• Diagnose and troubleshoot equipment or systems.
• Repair and maintain equipment, replacing faulty parts.
• Install new products or equipment and ensure proper setup.
• Provide customer service and technical guidance.
• Complete service reports and maintenance logs accurately.

Education

High school diploma or GED

Associate's degree or technical certification

Industry-specific certifications

Job description

Responsibilities

• Diagnose and troubleshoot:Use specialized knowledge and diagnostic tools to identify problems with equipment or systems.
• Repair and maintain:Perform routine maintenance and complex repairs, replacing faulty parts and ensuring the equipment functions correctly.
• Installation and setup:Install new products or equipment, ensuring they are set up correctly and customers know how to operate them.
• Customer service:Interact with clients in a professional and courteous manner, answer their questions, and provide technical guidance.
• Documentation:Accurately complete service reports, maintenance logs, and other required paperwork.

Job Requirements

• High school diploma or GED:This is the minimum educational requirement for most positions.
• Associate's degree or technical certification:A degree or certification in a relevant field is often preferred and can increase job prospects.
• Industry-specific certifications:Depending on the role, certifications like EPA technician certification or certifications in HVAC, automotive repair, or electrical systems may be required.