Service Technician

Concept Specialist Inc.; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Concept Specialist Inc. seeks a field service professional in Metro Manila to install, test, and service equipment. You will train customers on operation and safety, follow manuals, and escalate issues as needed while collaborating with the team to ensure high-quality service.

Responsibilities include documenting service reports, traveling as required, and maintaining compliance with company policies and safety standards.

Qualifications

• Bachelor’s degree in Engineering or related field or equivalent certification.
• Willingness to travel.
• Ability to multi-task.
• Background in electrical field or coolant systems is a plus.

Responsibilities

• Install and test products to ensure proper operation.
• Follow installation and operation manuals.
• Respond to service requests and repair products.
• Use diagnostic tools to determine repair plans.
• Educate customers on product usage.
• Escalate issues to managers promptly.
• Know how to use required tools and equipment.
• Write service reports after every visit.
• Collaborate with managers and other service technicians.
• Follow all company policies and procedures.
• Adhere to safety regulations and industry standards.

Skills

Willingness to travel

Multi-tasking

Electrical background

Coolant systems

Education

Bachelor's degree in Engineering or related field

Job description

Responsibilities:

• Install and test products to make sure they work correctly.
• Follows installation and operation manuals.
• Responds to service requests and repairs products.
• Uses diagnostic tools to determine repair plans.
• Teaches customers how to use their products.
• Escalates issues to managers promptly.
• Knows how to use the necessary tools and equipment.
• Writes service reports after every appointment.
• Collaborates with managers and other service technicians.
• Follows all company policies and procedures.
• Adheres to safety regulations and industry standards.

Requirements:

• Bachelor’s degree in Engineering or any related field or of an equivalent qualification or certification
• Willingness to travel
• Ability to multi-task
• Having a background in the electrical field or coolant systems is a plus