Service Operations Manager

Versatech International Inc.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Versatech International Inc. is seeking a seasoned Service Operations professional to manage end-to-end service activities, ensure timely responses, and escalate critical issues to drive customer satisfaction.

You will collaborate with Engineering, Sales, and external partners to coordinate repairs and improve workflows. The ideal candidate has 5–7 years in service operations, strong RMA/repair handling knowledge, and supervisory experience, with a focus on demo assets and cross-functional

Qualifications

• Bachelor’s degree in Electronics Engineering, Computer Engineering, Information Technology, or related field preferred.
• 5–7 years experience in service operations, technical support, or after-sales service.
• Experience in: RMA and repair handling; Demo unit or asset management; Coordinating technical / service teams
• Prior supervisory experience is an advantage.

Responsibilities

• Ensure documentation, tracking, and reporting of all service activities.
• Ensure all service requests are handled within agreed SLAs.
• Review Demo unit condition, RMA docs, and service reports.
• Act as the main escalation point for service-related issues.
• Coordinate with Engineering, Sales, and vendors/partners on repairs.
• Identify gaps and improve service processes and workflows.

Skills

RMA & repair handling

Asset management

Coordinating technical teams

Service operations

Supervisory experience

Education

Bachelor's degree in Electronics/Computer Engineering or IT

Job description

Responsibilities

• Ensure proper documentation, tracking, and reporting of all service activities




• Ensure all service requests are handled within agreed SLAs.




• Review and validate Demo unit condition and completeness, RMA documentation and status, and Service reports and records




• Act as the main point of escalation for service-related issues and concerns




• Coordinate closely with: Engineering (technical issues); Sales (demo requirements, customer concerns); Vendors / partners (repairs and replacements)




• Identify gaps and improve service processes and workflows

Skills and Qualifications

• Bachelor’s degree in Electronics Engineering, Computer Engineering, Information Technology, or related field preferred.




• 5-7 years experience in service operations, technical support, or after-sales service.




• Experience in:

  
  

  o RMA and repair handling

  
  

  o Demo unit or asset management

  
  

  o Coordinating technical / service teams

  
  



• Prior supervisory experience is an advantage.