Service Operations Lead — Heavy Equipment

Monark Equipment Corp.; Davao City; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Monark Equipment Corp. in the Philippines seeks a Service Operations Manager to lead customer service, plan field activities, and supervise technicians to ensure timely completion of work orders.

The role focuses on cost control, KPI driven performance, cross-functional coordination with Sales, Purchasing, and Service Administration, and ensuring safety and compliance across all service activities. Strong leadership and communication skills are required to coach teams and ensure high customer

Qualifications

• Graduate of any Engineering course.
• A degree in Mechanical or Electrical Engineering is preferred.
• Candidates with a two-year technical or vocational qualification may be considered if they possess substantial relevant experience.

Responsibilities

• Build and maintain strong customer relationships, address service concerns, resolve operational issues, and provide timely updates on work order status and completion schedules.
• Plan, organize, and supervise service activities, including technician assignments, manpower utilization, workshop resources, and service vehicle scheduling to ensure efficient and timely job completion.
• Monitor work orders, technician productivity, service reports, and timecards to ensure quality workmanship, accurate documentation, and compliance with established service standards.
• Coordinate with Service Advisors to review parts requests and withdrawals, prepare and finalize service quotations, and ensure timely submission of cost estimates to customers.
• Monitor outstanding work orders, identify delays, and implement action plans to minimize aging WIP and ensure timely invoicing.
• Work closely with Sales, Rental Operations, Purchasing, Service Administration, contractors, and other departments to ensure parts, tools, materials, and technical resources are available when needed.
• Monitor KPIs, man-hour utilization, service lead times, operating costs, and profitability to achieve targets and maintain equipment availability.
• Utilize company systems to plan service activities, track work orders, and maintain accurate operational records.
• Lead toolbox meetings, coach and evaluate team members, monitor performance, identify competency gaps, and implement development plans to improve productivity.
• Ensure compliance with environmental, health, and safety requirements, contamination control policies, housekeeping standards, and procedures.
• Identify opportunities to improve service quality, operational efficiency, customer satisfaction, and ISO/compliance adherence.
• Ensure proper use, maintenance, and safekeeping of company tools, equipment, vehicles, and assets.

Skills

Heavy Equipment Operations

Service Planning

Customer Relationship Management

Team Leadership

Financial Analysis

Cost Control

Problem-Solving

Communication

Strategic Planning

Health & Safety

Systems & Information

Continuous Improvement

Education

Engineering degree

Mechanical or Electrical preferred

Two-year technical/vocational considered with experience

Tools

None listed

Job description

Monark Equipment Corp. in the Philippines seeks a Service Operations Manager to lead customer service, plan field activities, and supervise technicians to ensure timely completion of work orders.

The role focuses on cost control, KPI driven performance, cross-functional coordination with Sales, Purchasing, and Service Administration, and ensuring safety and compliance across all service activities. Strong leadership and communication skills are required to coach teams and ensure high customer