Service Management Specialist (Incident and Problem)

aia; Makati; On-site; PHP 400,000 - 560,000; Full time

Job summary

AIA Digital+ in Makati, Philippines is seeking a motivated IT Infrastructure Specialist to manage information technology infrastructure and support internal users with hardware, software and network issues. The role focuses on ensuring reliable server and network performance within the AIA ecosystem.

You will configure, install, upgrade and maintain hardware, administer server OS and web system components, and provide on-site and remote assistance to users across the organization in a dynamic,

Responsibilities

• Provide on-site and remote technical support to internal users
• Configure, install, maintain and upgrade computer hardware including servers, laptops, switches and routers
• Administer web system hardware and operating system server software
• Manage network facilities and provide technical expertise in IT infrastructure

Job description

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for managing information technology infrastructure as well as applications and software within AIA and providing technical support to internal users

• Provide technical expertise in the management of network facilities
• Configure, install, maintain and upgrade computer hardware including physical hardware such as servers, laptops, network switches, routers and software
• Administer web system hardware and operating system server software
• Provide on-site and remote technical support to AIA's internal users of computer applications and hardware

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.