Manila-based Global IT Operations Manager

Sprout Solutions; Metro Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Sprout Solutions in Manila (Pasig) is seeking an experienced Manager, IT Operations to own the global strategy and execution for IT Operations efficiency and operating models, while directly managing a team. Onsite in Manila (Pasig), with hours 3 AM to 12 PM, Tue–Sat, Asia/Manila time, and approximately 20% travel to Dumaguete and Kuala Lumpur.

The role reports to the Head of Global IT and Security. You will lead IT Operations strategy, manage a high-performing team, collaborate with other IT

Qualifications

• 8+ years in IT with 3+ years leading a team.
• Experience with IT KPIs, metrics and performance management.
• Broad, generalist knowledge of networking, information security, and workstation technologies.
• Strong people management and project management skills.
• Proficient in scripting and APIs; able to work independently in ambiguity.

Responsibilities

• Own the strategy and execution of IT Operations efficiency and operating models.
• Lead a high-performing IT Operations team and partner with other leaders.
• Provide regular feedback on performance and set team direction.
• Set expectations for technology consumers and manage incidents.
• Develop and enforce IT policies and practices.

Skills

IT Operations Management

Team Leadership

IT KPIs & Metrics

Networking

Information Security

Project Management

Scripting

APIs

Decision Making

Independent Work

Job description

Sprout Solutions in Manila (Pasig) is seeking an experienced Manager, IT Operations to own the global strategy and execution for IT Operations efficiency and operating models, while directly managing a team. Onsite in Manila (Pasig), with hours 3 AM to 12 PM, Tue–Sat, Asia/Manila time, and approximately 20% travel to Dumaguete and Kuala Lumpur.

The role reports to the Head of Global IT and Security. You will lead IT Operations strategy, manage a high-performing team, collaborate with other IT