Service Engineer Coordinator

True-Temp Corporation; Laguna; On-site; PHP 1,767,825 - 2,651,738; Full time

Job summary

A manufacturing company in Laguna is seeking a Service Engineer Coordinator to provide technical support, maintain equipment, and ensure customer satisfaction. The ideal candidate has a degree in Mechanical Engineering and 1-3 years of relevant experience. Responsibilities include resolving customer issues, training clients, and collaborating with the sales team. This role presents an opportunity to enhance customer relationships while maintaining the quality of service provided.

Qualifications

• 1-3 years of experience as a Service Engineer Coordinator.
• Ability to handle clients effectively.

Responsibilities

• Respond to customer complaints promptly and professionally.
• Evaluate and resolve customer problems effectively.
• Assist in the installation of equipment.
• Collaborate with the sales team to ensure smooth service delivery.
• Provide customer training on product usage and maintenance.

Skills

Customer relationship management

Technical support

Problem-solving

Fieldwork

Education

Graduate of Mechanical Engineering or equivalent

Job description

Share

Job Description

Government Mandated Benefits

Insurance Health & Wellness

• The Service Engineer Coordinator is responsible for ensuring customer satisfaction by providing technical support, equipment maintenance, and field services.
• This role involves working closely with clients, the sales team, and maintenance technicians to resolve issues, provide training, and maintain strong customer relationships.

Key Responsibilities:

• Respond to customer complaints promptly and professionally.
• Evaluate and resolve customer problems effectively.
• Assist in the installation of equipment.
• Analyze, inspect, and review findings to determine solutions that meet customer requirements.
• Collaborate with the sales team to ensure smooth service delivery.
• Provide customer training on product usage and maintenance.
• Repair, test, and maintain equipment, monitoring product performance.
• Maintain and update product manuals as needed.
• Provide customers with regular reports and feedback on their service requests.
• Develop and maintain positive relationships with customers.
• Report common customer complaints to top management for future reference and improvement.
• Make recommendations to maintenance technicians to enhance service quality.
• Provide feedback on product development, features, and functions.
• Lead initiatives to improve and maintain customer satisfaction.
• Perform other tasks as assigned by management.

Qualifications:

• At least a graduate of Mechanical Engineering or equivalent.
• 1–3 years of experience as a Service Engineer Coordinator.
• Ability to perform fieldwork and handle clients effectively.

CAD Project Management

Preview

HR Officer True-Temp Corporation

Active within three days

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.

Tips

Some of our features may not work properly on your device.