Service Engineer

Trane Limited; Philippines; On-site; PHP 334,800 - 446,400; Full time

Job summary

一家全球领先的气候解决方案公司在菲律宾Mandaue招聘服务工程师。该职位负责设备及Trane产品的维护和修理，并提供客户服务。要求持有四年制大学学士学位或相当的HVAC/R领域经验，以及至少三年的相关工作经验。理想候选人需具备优秀的问题解决能力和强大的客户服务导向，具有良好的沟通技巧和灵活的工作习惯。

Qualifications

• 至少3年的HVAC相关工作经验。
• 良好的书面和口头沟通技能，有效应对内部和外部客户。
• 能够灵活应对工作习惯和工作时间。

Responsibilities

• 负责设备及Trane产品的维护和修理。
• 协调并更新客户有关维护、修理和其他服务相关问题的信息。
• 确保团队遵循既定政策和程序，最大化客户满意度。

Skills

优秀的问题解决能力

相关技术技能

强大的客户服务导向

Education

四年制大学学士学位或等效HVAC/R领域经验

Job description

Service Engineer page is loaded## Service Engineerremote type: On-Site (5 days)locations: Mandaue 6CD Bridges Townsquaretime type: 全職posted on: 今天刊登job requisition id: 92601075成為我們使命的一份子!作為全球領先的企業,致力於為建築、住宅及交通運輸創造舒適、永續且高效的氣候解決方案,我們有責任將地球放在首位。對於 Trane Technologies 及旗下業務,包括 Trane(R) 和 Thermo King,永續發展不僅是我們的經營方式,更是我們的核心事業。你是否敢於直面世界的挑戰,並看見具有影響力的可能性?你是否希望為創造更美好的未來貢獻一己之力?如果你的答案是肯定的,我們誠摯邀請你加入我們,一同勇敢挑戰永續世界的無限可能。了解我們為你量身打造的福利,助你在工作與生活中蓬勃發展。我們勇往直前。工作地點:On-Site (5 days)**Job Summary:**Responsible for the maintenance and repair of equipment and other Trane product; Offers off-site/on-site corrective and preventive maintenance as well as other after-scale technical support solutions; Interact with customers to provide information and procedures to address the inquiries, concerns and requests regarding Trane products and services.**Principal Responsibilities:****1.**Responsible for a project that may be assigned by the Team Leader.**2.**Coordinates and updates customers regarding maintenance, repairs, and other service-related concern.**3.**Supervises a small group of teams as assigned by Team Leader.**4.**Encourages and supports the levels of cooperation between Team and other members of organization to ensure the efficient and effective delivery of the project.**5.**Ensures that his team follows established policies and procedures, adhering to agreed Key Performance Indicators, Service Level Agreements, and quality standards to maximize customer satisfaction.**6.**Ensures statistical information is produced, collected, and analyze on the daily basis to assist the evaluating the efficiency of the team and to inform resource allocation and service improvements.**7.**Supports Service Operations Manager in the development and implication of processes and systems to ensure continuous improvement of the processes.**8.**Ensures compliance, participation, and support to the Environmental, Health and Safety (EHS) programs, and activities and keeping priority in maintaining the workplace safe at all times.**Qualifications:*** Bachelor’s degree from a 4-year college/university or equivalent HVAC/R field experience.* Minimum of 3 years of HVAC work related experience**Job Requirements:*** Must have excellent problem-solving skills, relevant technical skills, and a strong customer service orientation.* Demonstrates good written and verbal communication skills to deal effectively with internal and external customers.* Must be flexible in work habits and work schedule.* Must be adept at transferring technical knowledge to the team members in order to improve service productivity.* Has the ability to remain calm when dealing with difficult people.* Good understanding of the need for confidentiality and compliance with the organization’s policies.我們提供具競爭力的薪酬以及完善的福利和相關計劃。我們是一家提供平等就業機會的雇主;所有符合資格的申請者,無論其種族、膚色、宗教、性別、性取向、性別認同、國籍、懷孕狀況、年齡、婚姻狀況、身心障礙、受保護退伍軍人身份或任何依法受保護的身分,均會獲得公平的就業考量。