Service Desk Specialist — UC/Telecom & AV Support

Infinit-O; Pasay; On-site; PHP 279,000 - 469,000; Full time

Job summary

Infinit-O is seeking a customer-focused support professional to act as the first point of contact for issues across voice, data, and AV environments. You will perform Tier I troubleshooting to achieve first call resolution for UC, Data, and AV tickets, and document incidents clearly for internal teams.

Applicants should have a 2-year IT/Networking/UC/Telecoms/AV credential and experience in customer service or help desk roles.

Qualifications

• 2-year degree or certificate in IT, Networking, UC/Telecommunications, AV, or related field.
• Experience in customer service, help desk, or technical support is preferred.

Responsibilities

• Act as first point of contact for customer issues across Voice, Data, and AV environments.
• Tier I troubleshooting to achieve first call resolution for UC, Data, and AV tickets.
• Tier I support of various UC & Telecommunications systems (Cisco, Microsoft, Avaya, Nortel, Siemens).
• Tier I support of Audio-Video systems (Logitech, Cisco, Crestron).
• Coordinate and document the full lifecycle of Events, Incidents, and Service Requests with customers and internal teams.
• Ensure clear, accurate, and professional communication with customers.

Skills

Communication

Documentation

Integrity

Collaborative mindset

Self-improvement

Education

2-year IT/Networking/UC/Telecoms/AV degree or certificate

Job description

Infinit-O is seeking a customer-focused support professional to act as the first point of contact for issues across voice, data, and AV environments. You will perform Tier I troubleshooting to achieve first call resolution for UC, Data, and AV tickets, and document incidents clearly for internal teams.

Applicants should have a 2-year IT/Networking/UC/Telecoms/AV credential and experience in customer service or help desk roles.