Service Desk Supervisor

Unisys; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Unisys is seeking a seasoned Service Desk Supervisor to lead and mentor a team of service desk professionals. You will escalate complex issues, drive collaboration with other support groups, and ensure adherence to service levels. Strong customer-service orientation and stakeholder management are essential.

Requirements include at least 5 years of relevant experience and ITIL certification preferred. Retail experience is a plus, with excellent communication and organizational skills to thrive in

Qualifications

• Leads and directs Service Desk teams.
• Excellent communication and customer service skills.
• Mentors and trains team members to build new skills.

Responsibilities

• Supervises the efforts of Service Desk teams.
• Directs Service Desk team members in day-to-day activities as escalation point for issues.
• Mentors and trains Service Desk team members to build new skills.
• Builds collaboration within the team and with outside support teams.
• Monitors Service Desk tickets and calls, identifying trends and issues that require analysis.
• Ensures team meets or exceeds agreed SLAs.

Skills

Leadership

Communication

Customer service

Stakeholder management

Mentoring

Education

ITIL Certification

Job description

• Supervises the efforts of Service Desk teams
• Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues referred to by Service Desk team members, clients or other teams.
• Mentors and trains Service Desk team members to build new skills.
• Builds collaboration within the team and with outside support teams.
• Monitors Service Desk tickets and calls, identifying trends and issues that require more in-depth analysis.
• Ensures team meets or exceeds agreed up SLAs.

You will be successful in this role if you have:

At least 5 years' of relevant experience

Retail industry experience is a plus

ITIL Certification is preferred

Excellent communication, customer service, and stakeholder management skills.

Unisys is a global information technology company that works with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. Unisys specializes in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. With more than 20,000 employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.

To know more about Unisys Culture, Please go to the link below:

https://www.youtube.com/embed/Qp6hQF0M1z8

Unisys is a global information technology company that works with many of the world's largest companies and government organizations to solve their most pressing IT and business challenges. Unisys specializes in providing integrated, leading-edge solutions to clients in the government, financial services and commercial markets. With more than 20,000 employees serving clients around the world, Unisys offerings include cloud and infrastructure services, application services, security solutions, and high-end server technology.

To know more about Unisys Culture, Please go to the link below:

https://www.youtube.com/embed/Qp6hQF0M1z8