Service Delivery Manager (Service & Solutions)
SKF Group
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Job summary
SKF Group is seeking a Service Delivery Manager in the Philippines to lead service operations and ensure flawless execution of commitments. You will manage end-to-end service delivery, drive safety and quality, and build high-performing teams while strengthening customer relationships.
Direct reports: 2; reporting to Head of Service, Philippines. You will collaborate with Sales, Customer Service, Reliability Engineering and Technical Teams to translate requirements into executable delivery plans
Qualifications
- Proven experience managing service delivery, field service operations, engineering projects, or industrial maintenance activities.
- Strong understanding of rotating equipment, maintenance practices, reliability engineering, and industrial service environments.
- Expertise in project planning, resource management, cost control, risk management, and execution governance.
- Experience managing subcontractors, contractors, and multi-disciplinary teams.
- Strong commercial acumen with the ability to balance customer expectations and business performance.
Responsibilities
- Own the end-to-end delivery of SKF service projects and recurring service agreements.
- Ensure safe, high-quality, and cost-effective execution across all customer engagements.
- Translate customer commitments into clear execution plans with defined timelines, resources, and deliverables.
- Drive operational readiness by ensuring availability of people, tools, equipment, materials, and site requirements.
- Coach, mentor, and develop service delivery resources; optimize workforce planning and capability development.
- Serve as the primary operational contact during project execution; manage communications and escalations.
- Maintain documentation, invoicing readiness, and project governance; protect margins.
Skills
Job description
At SKF, we don't just deliver services. We help customers maximize reliability, productivity, and sustainability through world-class engineering and service solutions. We are looking for an experienced and customer-focused Service Delivery Manager to lead our Philippines Service Operations and ensure flawless execution of our service commitments.
This is a leadership role for someone who thrives in a dynamic environment, enjoys solving complex operational challenges, and is passionate about building high-performing teams while delivering exceptional customer outcomes.
As the Service Delivery Manager, you will be responsible for the end-to-end execution of SKF Services across the Philippines. You will ensure customer commitments are delivered safely, efficiently, on schedule, within scope, and in line with SKF's quality and compliance standards.
Working closely with Sales, Business Development, Customer Service, Reliability Engineering, and Technical Teams, you will transform customer requirements into executable delivery plans while driving operational excellence and business profitability.
You will lead a team of service professionals and play a critical role in strengthening customer relationships, operational performance, and sustainable service growth.
Reporting to: Head of Service, Philippines
Direct Reports: 2
- Own the end-to-end delivery of SKF service projects and recurring service agreements.
- Ensure safe, high-quality, and cost-effective execution across all customer engagements.
- Translate customer commitments into clear execution plans with defined timelines, resources, and deliverables.
- Drive operational readiness by ensuring availability of people, tools, equipment, materials, and site requirements.
- Manage project scope, schedules, costs, risks, and customer expectations.
- Ensure disciplined sales-to-delivery handovers and project governance.
- Identify and manage project risks, dependencies, and recovery actions.
- Monitor delivery performance against safety, quality, financial, and customer KPIs.
- Coach, mentor, and develop service delivery and reliability engineering resources.
- Optimize workforce planning, productivity, utilization, and capability development.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Serve as the primary operational point of contact during project execution.
- Manage customer communications, escalations, and service recovery actions.
- Build trust through transparency, responsiveness, and consistent delivery performance.
- Ensure timely completion of reports, acceptance documentation, and invoicing requirements.
- Champion SKF's safety-first culture and ensure compliance with all EHS, quality, technical, and regulatory standards.
- Maintain control of scope changes and protect project margins.
- Manage subcontractors and partners to ensure consistent execution standards.
- Ensure all work is properly documented and commercially governed.
You will be measured on:
Safe and incident-free execution
Customer satisfaction and retention
Service quality and technical excellence
Resource productivity and utilization
Project profitability and margin performance
Effective scope and change management
Documentation and invoicing readiness
Team engagement and capability growth
- Proven experience managing service delivery, field service operations, engineering projects, or industrial maintenance activities.
- Strong understanding of rotating equipment, maintenance practices, reliability engineering, and industrial service environments.
- Expertise in project planning, resource management, cost control, risk management, and execution governance.
- Experience managing subcontractors, contractors, and multi-disciplinary teams.
- Strong commercial acumen with the ability to balance customer expectations and business performance.
- Ability to inspire, coach, and develop teams.
- Strong operational decision-making and problem-solving skills.
- Excellent stakeholder management and communication abilities.
- High personal accountability and ownership mindset.
- Proven ability to manage multiple priorities in a fast-paced environment.
- Service Delivery & Operations Management
- Project Management & Execution Governance
- Reliability Engineering & Technical Services
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