Service Delivery Manager (For Application Support Services)

IT Managers, Inc.; Makati; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

IT Managers, Inc. is seeking an experienced professional to oversee application support services, including helpdesk operations and system configuration, in a leadership role based in Makati, Philippines.

The candidate will lead the team to ensure stable, responsive system support and achieve service targets. The role requires a Bachelor’s degree in IT, Engineering, or Business and at least 10 years of experience in application support, IT operations, or service delivery within SAP or other

Qualifications

• Bachelor’s degree in IT, Engineering, Business, or related field.
• At least 10 years of experience in application support, IT operations, or service delivery in SAP or other enterprise systems.
• Oversee application support services, including helpdesk operations and system configuration activities, to ensure stable and responsive system support.
• Lead overall team management, including task assignment, progress monitoring, performance control, and regular feedback to ensure service quality and adherence to targets.

Responsibilities

• Oversee application support services, including helpdesk operations and system configuration activities.
• Lead overall team management including task assignment, progress monitoring, and performance feedback to ensure targets are met.

Skills

Team leadership

Service delivery

Project coordination

Communication

Education

Bachelor’s degree in IT, Engineering, Business

Tools

SAP

Enterprise systems

Job description

Qualification:

• at least 10 years of experience
• Oversee application support services, including helpdesk operations and system configuration activities, to ensure stable and responsive system suppor
• Lead overall team management, including task assignment, progress monitoring, performance control, and regular feedback to ensure service quality and adherence to targets.
• Bachelor’s degree in IT, Engineering, Business, or related field
• at least 10 years experience in application support, IT operations, or service delivery in SAP or other enterprise systems.