Service Delivery Manager

UpRush Social Geekers; Quezon City; On-site; PHP 892,800 - 1,116,000; Full time

Job summary

A technology solutions company based in Quezon City is seeking a Service Delivery Manager to oversee the deployment of service delivery and development projects. The role involves managing project teams, ensuring timely and budget-compliant delivery, and enhancing customer satisfaction. Candidates should possess at least seven years of experience in software development management, with a strong background in handling large technical teams. An IT-related degree is required, with an MBA preferred.

Qualifications

• Minimum of seven years in software development management.
• At least five years in a senior management role leading technical teams.
• Experience in technical management for IT services and solutions.

Responsibilities

• Implement projects from development phase to delivery and support.
• Generate regular reports and facilitate internal processes.
• Manage recruitment, training, and skill development for the team.

Skills

Project management

Technical leadership

Client engagement

Education

Graduate of IT-related course, preferably with MBA

Job description

The Service Delivery Manager is responsible for deploying the company's service delivery and Development. Acts as the technical counterpart of the PMO Head.

DUTIES & RESPONSIBILITIES

Technical Services Management

• Implements and delivers projects across multiple client engagements from the Develop phase to the Delivery Phase through project sign off and support in collaboration with the Project Management team.
• Implements project controls and developments to secure customer satisfaction.
• Coordinates with the PMO Head in managing projects and ensuring that projects are delivered on time and on budget.
• Ensures Delivery Team secures sign offs on project completion.

Executive Reporting

• Generates the following reports on a regular basis:
• Internal work Order Facilitation
• Collaborates with other departments to accomplish internal process requirements.
• Responds to request for support information, meeting attendance and project updates within the agreed SLA.

Administrative Duties and Other Tasks

• Manages (together with HCD) recruitment, training, retention, and organization of technical team in accordance with the company hiring process, personnel policies, and budget requirements.
• Ensures Delivery and Project Management Team skills, competency and technology certification are adequate, updated and, up to industry and customer standards.
• Works with the Team Leads in the absence of appropriate Implementation Engineer.

EDUCATIONAL BACKGROUND/ KNOWLEDGE

• Graduate of IT-related course, preferably with MBA
• Graduates of other courses may apply but must adhere to the work experience requirement.

PREVIOUS WORK EXPERIENCE

• With at least seven (7) years of solid experience in software development management
• Must have at least five (5) years of experience in a senior management role, handling a team of no less than seven (7) members working on technical projects
• Must have previous experience in technical management for an IT services and solutions company