Service Delivery Leader- Enterprise Risk Management

Genpact; Manila; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

Genpact is inviting applications for the role of Service Delivery Leader - Enterprise Risk Management in Manila. The role focuses on developing and implementing the enterprise risk management framework, policies, and procedures across business units.

The successful candidate will collaborate with stakeholders to align risk appetite with objectives, conduct risk assessments, and support risk mitigation with effective governance.

Qualifications

• Bachelor's degree required in risk management, business administration, finance, or related field.
• Certifications like CRM or CERP desirable.
• Experience in global organizations with enterprise risk management.

Responsibilities

• Support the development and implementation of the enterprise risk management strategy, including the framework, policies, and procedures.
• Collaborate with stakeholders to align risk appetite with business objectives.
• Conduct risk assessments (quantitative and qualitative) across units.
• Support development of risk mitigation strategies and monitor effectiveness.
• Develop ERM policies and practices; provide regular risk reports.

Skills

Risk management

Stakeholder collaboration

Strategic thinking

Communication skills

Leadership

Regulatory compliance

Education

Bachelor's degree in risk management, business administration, finance, or related field

Tools

GRC tools

Gen AI capabilities

Data analytics software

Job description

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Service Delivery Leader - Enterprise Risk Management

Responsibilities

• Support the development and implementation of the enterprise risk management strategy, including the framework, policies, and procedures.
• Collaborate with key stakeholders to align risk management strategies and appetite with business objectives, defining risk appetite and risk tolerances.
• Conduct risk assessments, including quantitative and qualitative analyses to identify, assess, and prioritize risks across all business units and functions.
• Support development of risk mitigation strategies and monitor their effectiveness against defined risk appetite.
• Develop ERM policies and practices
• Provide regular risk reports to senior management..
• Work collaboratively to ensure compliance with regulatory requirements and internal policies.
• Foster a risk-aware culture across the organization through training and communication initiatives.
• Collaborate with business unit leaders to integrate risk management into strategic planning and decision-making.
• Support the identification, development and deployment of GRC solutions, including Gen AI capabilities, to deliver improved risk management insights and efficiencies.
• Coordinate with internal audit and compliance teams to ensure alignment of risk management activities.
• Monitor external risk factors, including economic, regulatory, and industry trends, and leading practices in risk management.

Minimum qualifications

• Bachelor’s degree in risk management, business administration, finance, or related field; advanced degree preferred.
• Professional certifications such as Certified Risk Manager (CRM) or Certified Enterprise Risk Professional (CERP) are desirable.

Preferred Qualifications

• Strong understanding of, and experience with, implementing enterprise risk management principles and practices in global organizations.
• Outcome orientated with ability to work collaboratively with cross-functional global teams.
• Excellent communication and interpersonal leadership skills, with the ability to lead through influence to drive the adoption of risk management programs and the implementation of the expected changes in disciplined Risk Management practices.
• Ability to work with complex or sensitive inquiries, ability to make effective and persuasive presentations to management.
• Strong analytical and problem-solving abilities Business knowledge of advanced technology services and outsourced business process solutions preferred, including experience with Responsible AI practices.
• Experience with identifying, designing and/or deploying GRC solutions, with knowledge of Generative and Agentic AI preferred.

Why join Genpact?

Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

Make an impact – Drive change for global enterprises and solve business challenges that matter

Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.