Quick Service Crew

BANH MI KITCHEN SERVICES, INC.; Cebu City; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

13th month salary

Commission pay

Overtime pay

Job summary

BANH MI KITCHEN SERVICES, INC. seeks a dedicated team member in Cebu City to deliver outstanding customer service, manage daily sales and deposits, and ensure fast, accurate order processing.

You will maintain cleanliness, set up daily operations, and support branch training while coordinating with commissary for stock needs. Experience in customer service, strong communication, and the ability to multi-task are essential.

Qualifications

• Finish high school or vocational graduate.
• Minimum two years in the same role or capacity.
• Ability to multi-task and manage requests in a timely manner.
• Crowd management expertise and strong customer service.

Responsibilities

• Serve customers efficiently and in a hospitable manner.
• Meet daily sales quota and update reports for tracking.
• Maintain store cleanliness and sanitation of tools and floors.
• Set up food and equipment before opening and monitor stock validity.
• Handle cashiering, deposits, and online food aggregator accounts.
• Assist in branch training and report stock orders to commissary.
• Analyze customer complaints and ensure timely order processing.

Skills

Customer service

Multi-tasking

Communication

Interpersonal skills

Education

High school diploma or vocational graduate

Job description

QS Partners’ duties and responsibilities include serving customers efficiently, assisting customers with their needs and special requests, ensures assigned quota is met, assist on training activity for the new QS Partners as requested, and adheres on the sanitation standards and safety procedures.

Key Result Area/Duties & Responsibilities

• Helps maintain the good image of the store by assisting the customers in a very hospitable way.
• Ensures the daily sales quota of the store are met. At the same time, daily sales report must be updated and submitted regardless of the location of duty for proper tracking and monitoring.
• Ensures that sales of each day are reported daily to the AOs in order to easily track all the transactions every day. Strictly follow daily sales deposits.
• Maintains the store's cleanliness. Do necessary sanitation of tools, equipment, floors or everything in the store prior leaving and logging out.
• Always sets-up everything from food, frying tools, equipment, oven, etc. prior opening the store to ensure that all are settled and easily be managed during the store operation.
• Checks the validity of all the stocks. Always serve fresh and bounty foods to the customers.
• Prevents spoilage and contamination.
• Immediately report concerns or problems encountered while preparing the food.
• Maintains fast and efficient serving time of all the foods ordered by the customers.
• Adheres on the company's work standards, policies and procedures.
• Assist on branch training as requested.
• Forecasts orders of stocks to be purchased and submitted to commissary.
• Submits petty cash liquidation to Finance Audit weekly.
• Manages online food aggregator accounts following the store’s operational hours, menu availability and releasing and accepting of orders. Does reports to help center if needed. Aggregators include food panda, grab food, booky, SM online, pickaroo, and the likes.
• Analyze customer complaints and feedback for constant improvements.
• Handles cashiering function and ensures that sales each day are safely keep and/or deposited on time.

Others

• May be assigned to other stores as reliever as needed and as necessary.
• Performs other tasks that may be assigned from time to time.

Work Habits

• Follows standards and procedures
• Pay attention to details.
• Holds self-accountable for assigned responsibilities. Sees tasks to completion in a timely manner
• Adeptness at analyzing facts, problem-solving, decision-making, and demonstrating good judgment
• Attendance and Punctuality
• Adheres to the corporate core values (AWESOME): - Always improving; Wow customers

Excellence; Solicitude (Malasakit); Oneness (Teamwork); Moral uprightness; Evolving

Qualifications

• Finished highschool or any vocational graduate
• At least two (2) year work experience in the same role, in the same capacity
• Ability to multi-task and manage requests on a timely manner
• With crowd management expertise
• Excellent interpersonal skills
• Strong communication and interpersonal skills
• Strong customer service prowess
• Ability to work with integrity, professionalism and confidentiality
• Performs responsibility with Tenacity
• Must be honest and truthful

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Commission pay
• Overtime pay