Service Analyst 1 - NAM Shift

Citigroup Business Process Solutions Pte. Ltd.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Citi in the Philippines is seeking a Compliance professional to support the business review department, monitor inquiries, and ensure accurate regulatory advice across product lines. The role involves preparing reports for senior management and implementing recommended improvements.

The ideal candidate will have a Bachelor’s degree, solid verbal and written communication skills, and experience with US/Canada regulations related to securities, insurance and mortgage lending laws affecting sales

Qualifications

• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems
• Fundamental understanding of industry regulations in the US and Canada
• Experience with securities, insurance and mortgage lending laws as they apply to sales practices

Responsibilities

• Assist with administration of compliance procedures and control systems for the business review department across all product lines
• Ensure accuracy of research and compliance advice provided to the sales force
• Develop information regarding required changes in reports and procedures
• Assist with preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations for changes, improvements and enhancements
• Apply knowledge of how the team interacts with others to accomplish Customer Service goals
• Fulfilling clients’ necessities while delivering an exceptional client experience and measurable by specific metrics
• Assess risk when making business decisions, safeguarding Citi, its clients and assets by driving compliance with laws and regulations

Skills

Verbal communication

Written communication

Relationship management

Problem solving

Attention to detail

Education

Bachelor’s degree

Job description

Responsibilities:

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  

Qualifications:

• Previous relevant experience preferred
• Fundamental understanding of industry regulations in the US and Canada, extensive understanding of systems, products and culture
• Proven knowledge of securities, insurance and mortgage lending laws and regulations as they apply to sales practice issues affecting the sales force
• Effective verbal and written communication
• Influencing and relationship management skills
• Proven ability to creatively solve problems

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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