SeniorExecutive-WFM-Scheduler

ExlService Holdings, Inc.; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

ExlService Holdings, Inc. seeks a Senior Executive Workforce Scheduler to analyze workload forecasts, employee availability, and compliance requirements to develop accurate schedules.

The scheduler will collaborate with managers and team leads to adjust plans as needed, monitor adherence, and resolve scheduling conflicts promptly. The ideal candidate will have a Bachelor’s degree in Mathematics or Business Administration, Human Resources, or a related field, familiarity with scheduling software,

Qualifications

• Bachelor’s degree in Mathematics or Business Administration, Human Resources, or related field (or equivalent experience).
• Familiarity with scheduling software and workforce management tools.
• Strong understanding of labor laws, compliance standards, and company policies.

Responsibilities

• Develop and maintain accurate staff schedules based on business needs and employee availability.
• Analyze workload forecasts and adjust schedules to ensure optimal coverage.
• Monitor schedule adherence and address any deviations promptly.
• Collaborate with managers and team leads to resolve scheduling conflicts.
• Ensure compliance with labor laws, company policies, and contractual obligations.
• Maintain accurate records of schedules, changes, and approvals.
• Provide regular reports on staffing levels and scheduling efficiency.
• Continuously improve scheduling processes and recommend system enhancements.

Skills

Scheduling software

Workforce management tools

Education

Bachelor’s degree in Mathematics or Business Administration, Human Resources, or related field

Tools

Workforce management tools

Job description

We are seeking a highly organized and detail-oriented Senior Executive Workforce Scheduler to join our team. The ideal candidate will play a crucial role involving analyzing workload forecasts, employee availability, and compliance requirements to develop accurate schedules. The scheduler will collaborate with managers and team leads to adjust plans as needed, monitor adherence, and resolve scheduling conflicts promptly. Strong organizational skills, attention to detail, and proficiency in scheduling tools are essential.

Responsibilities

• Develop and maintain accurate staff schedules based on business needs and employee availability.
• Analyze workload forecasts and adjust schedules to ensure optimal coverage.
• Monitor schedule adherence and address any deviations promptly.
• Collaborate with managers and team leads to resolve scheduling conflicts.
• Ensure compliance with labor laws, company policies, and contractual obligations.
• Maintain accurate records of schedules, changes, and approvals.
• Provide regular reports on staffing levels and scheduling efficiency.
• Continuously improve scheduling processes and recommend system enhancements.

Qualifications

• Bachelor’s degree in Mathematics or Business Administration, Human Resources, or related field (or equivalent experience).
• Familiarity with scheduling software and workforce management tools.
• Strong understanding of labor laws, compliance standards, and company policies.

Required Skills

• Any Scheduling Software

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visitwww.exlservice.com .

EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL’s Human Resources team, as well as our hiring managers.