Senior WFM Scheduler: Optimize Staffing & Compliance

ExlService Holdings, Inc.; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

ExlService Holdings, Inc. seeks a Senior Executive Workforce Scheduler to analyze workload forecasts, employee availability, and compliance requirements to develop accurate schedules.

The scheduler will collaborate with managers and team leads to adjust plans as needed, monitor adherence, and resolve scheduling conflicts promptly. The ideal candidate will have a Bachelor’s degree in Mathematics or Business Administration, Human Resources, or a related field, familiarity with scheduling software,

Qualifications

• Bachelor’s degree in Mathematics or Business Administration, Human Resources, or related field (or equivalent experience).
• Familiarity with scheduling software and workforce management tools.
• Strong understanding of labor laws, compliance standards, and company policies.

Responsibilities

• Develop and maintain accurate staff schedules based on business needs and employee availability.
• Analyze workload forecasts and adjust schedules to ensure optimal coverage.
• Monitor schedule adherence and address any deviations promptly.
• Collaborate with managers and team leads to resolve scheduling conflicts.
• Ensure compliance with labor laws, company policies, and contractual obligations.
• Maintain accurate records of schedules, changes, and approvals.
• Provide regular reports on staffing levels and scheduling efficiency.
• Continuously improve scheduling processes and recommend system enhancements.

Skills

Scheduling software

Workforce management tools

Education

Bachelor’s degree in Mathematics or Business Administration, Human Resources, or related field

Tools

Workforce management tools

Job description

ExlService Holdings, Inc. seeks a Senior Executive Workforce Scheduler to analyze workload forecasts, employee availability, and compliance requirements to develop accurate schedules.

The scheduler will collaborate with managers and team leads to adjust plans as needed, monitor adherence, and resolve scheduling conflicts promptly. The ideal candidate will have a Bachelor’s degree in Mathematics or Business Administration, Human Resources, or a related field, familiarity with scheduling software,