Senior Workforce Planning & Scheduling Specialist

Qualfon Philippines, Inc.; Manila; On-site; PHP 446,000 - 670,000; Full time

Job summary

Qualfon Philippines, Inc. in Manila is seeking an experienced Workforce Scheduler to optimize intra-day staffing for call center operations. You will analyze call volume, publish schedules, manage shifts, and coordinate training to meet service levels.

The role requires a Bachelor’s degree in business or related field, 2–4 years of scheduling experience, and proficiency with Verint, eWFM, IEX or Genesys scheduling tools. On-site location in Metro Manila, Philippines.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• 2-4 years of scheduling experience may substitute for the degree.
• Experience with scheduling software such as Verint, eWFM, IEX, or Genesys.

Responsibilities

• Documentation and Reports
• Data Collection, Integrity and Analysis
• Critical Thinking
• Workforce Management
• Problem Solving

Skills

Analytical skills

Attention to detail

Team collaboration

Education

Bachelor’s Degree in Business Administration, Accounting, Finance, or Math

2-4 years relevant work experience in lieu of degree

Tools

Verint

eWFM

IEX

Genesys

Job description

Qualfon Philippines, Inc. in Manila is seeking an experienced Workforce Scheduler to optimize intra-day staffing for call center operations. You will analyze call volume, publish schedules, manage shifts, and coordinate training to meet service levels.

The role requires a Bachelor’s degree in business or related field, 2–4 years of scheduling experience, and proficiency with Verint, eWFM, IEX or Genesys scheduling tools. On-site location in Metro Manila, Philippines.