Senior Travel Concierge & Customer Care (Flexible Hours)

Recruitify_HR; Cebu City; On-site; PHP 335,000 - 603,000; Full time

Job summary

Recruitify_HR in Cebu City seeks an experienced travel customer service professional to join our team. You will address inquiries, resolve issues, and ensure a seamless booking experience for clients and travelers.

The ideal candidate holds a bachelor's degree in a relevant field, brings 5–8 years of service experience, and demonstrates excellent communication, problem-solving, empathy, and patience. Weekend availability is required.

Qualifications

• Bachelor's degree in a relevant field
• 5–8 years of experience
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Empathy and patience in dealing with clients
• Ability to work flexible hours, including weekends

Responsibilities

• Provide exceptional customer service to clients and travelers by addressing inquiries and resolving issues.
• Assist customers with travel booking and modifications, ensuring a seamless experience.
• Maintain up-to-date knowledge of travel regulations, company policies, and destination information.
• Develop relationships with clients to foster loyalty and encourage repeat business.
• Handle customer feedback and complaints professionally, seeking resolution in a timely manner

Skills

Communication skills

Interpersonal skills

Problem-solving

Empathy

Patience

Education

Bachelor's degree in a relevant field

Job description

Recruitify_HR in Cebu City seeks an experienced travel customer service professional to join our team. You will address inquiries, resolve issues, and ensure a seamless booking experience for clients and travelers.

The ideal candidate holds a bachelor's degree in a relevant field, brings 5–8 years of service experience, and demonstrates excellent communication, problem-solving, empathy, and patience. Weekend availability is required.