Senior Training & Education Specialist

MPI-MiniMed Philippines, Inc.; Taguig; Hybrid; PHP 900,000 - 1,100,000; Full time

Job summary

MiniMed Philippines is seeking a Senior Training & Education Specialist to join our Service Excellence team in Manila. You will lead system training, soft skills programs, and onboarding for Diabetes Order Management, working with an international team in a hybrid setup.

You will design training materials, assess needs, measure impact, and partner with Quality & Compliance to enable sustainable change across multiple countries.

Qualifications

• Bachelor's degree required.
• Min. 4 years' experience in training, learning & development.
• Experience designing and delivering training programs.
• Experience with e-learning tools and LMS.
• Experience in a multi-national environment.
• Fluent in English.

Responsibilities

• Design, develop, and deliver system training programs.
• Create and facilitate soft skills training programs.
• Own onboarding program for new hires within Diabetes Order Management.
• Develop and maintain training materials.
• Assess training needs and measure effectiveness via KPIs.
• Partner with Quality & Compliance and Process Governance teams.
• Support management change.

Skills

Training & Education

LMS

Multinational collaboration

Change management

English proficiency

Education

Bachelor's degree

Tools

LMS

e-learning tools

Job description

At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About the Role

Our Global Diabetes Capability Center is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes. This position is an exciting opportunity to work with Minimed’s Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

A Day in the Life

#BetterDaysStartNow

Within the Diabetes Customer Service and Supply Chain organization

We are looking for a Senior Training & Education Specialist to join our Service Excellence team. Our team drives customer journey transformation by streamlining processes, building capabilities, ensuring compliance, and safeguarding operational resilience. In this role, you will own training and education across Diabetes Order Management – International, while actively supporting the transition to MiniMed and newly implemented platforms. You will empower employees to deliver memorable service that fosters customer loyalty and elevates their experience, through system training, soft skills programs, onboarding, and service excellence development. You will be working in an international team with colleagues located in different countries. This is a hybrid position with office location in the Manila, Philippines.

Your tasks may include the following and other duties may be assigned

• Designing, developing, and delivering system training programs
• Creating and facilitating soft skills training programs
• Owning and continuously improving the onboarding program for new hires within Diabetes Order Management
• Developing and maintaining training materials
• Assessing training needs
• Measuring training effectiveness through KPIs, evaluations, and feedback loops
• Partnering with Quality & Compliance and Process Governance teams
• Supporting management change

Required Knowledge and Experience

• Bachelor's degree
• Min. 4 years' experience in training, learning & development, or enablement within order management or customer service environments
• Clarity of thought, simplification, intellectual curiosity, and co-creation mindset are key demonstrated values
• Experience designing and delivering training programs
• Experience with e-learning tools and learning management systems (LMS)
• Experience working in a multi-stakeholder / multi-national environment
• Experience in change management and adoption enablement
• Fluent in English

It is beneficial if the Senior Training & Education Specialist would have the following experience

• S/4HANA, SAP Centerpiece, Salesforce and/or CRM (ICE) system
• Agile Project Management (Scrum)
• Knowledge of the (Diabetes) medical device industry or pharma
• Experience in Medical Devices / Healthcare / Life Sciences industries

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package. At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it. MiniMed is a full-stack insulin delivery company dedicated to supporting people living with diabetes through every step of their journey — when and how they need it. With a heritage rooted in technology, empathy, and a relentless pursuit of innovation, we’re focused on one thing: making every day a better day for people with diabetes. From our intelligent dosing systems that stay one step ahead to our always-on support when it’s needed most, we’re committed to building a connected system of care that works together and fits into everyday life, so people with diabetes can move through the day with fewer interruptions. Fewer second guesses. And more freedom to live in the moment. We’re here to make better days possible for people with diabetes. Joyful, messy, fully lived days. Days where things feel lighter, easier. For more than four decades, we’ve been driven by this mission, delivering groundbreaking advancements in technology to help people live more fully, freely, and with greater confidence. At MiniMed, diabetes care is personal for us. Many of our employees have a connection to diabetes, whether they're living with it themselves or through family members and friends, and we all show up each day to help make the lives of our coworkers and loved ones easier. Our people-first priority. At MiniMed, we put our customers at the forefront of all we do, and that focus extends to our team as well. We're dedicated to creating a culture of belonging and providing our people with all the career-building resources you might need. Our life-transforming technologies. No matter what your role at our company, you're making a difference in the lives of people with diabetes. Our innovative inventions improve their day-to-day by helping lift the mental load and allowing diabetes to fade into the background, empowering them to live life on their own terms. Our focus on the future. We're chasing the dream of a world where people with diabetes can be free of that never-ending battle of balancing blood sugar. A world where better days are the norm, not the exception. Fresh faces and new viewpoints will help create our cutting-edge solutions and define the next generation of breakthroughs in care, so that a better day can start today.

It is the policy of MiniMed to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MiniMed will provide reasonable accommodations for qualified individuals with disabilities. For sales reps and other patient facing field employees, going into a healthcare settingis considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support. This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.