Senior Technical Support Engineer - SaaS & API Expert

Smartly; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Smartly is seeking a Senior Technical Support Specialist in Manila to join the Support Operations team. You will be the first line of defence solving customer problems for Smartly products and liaising with Product and Engineering to prevent issues from recurring.

The role demands ownership, strong communication, and the ability to work across global teams across APIs and ad tech. You will mentor colleagues and contribute to scalable, customer-centric support in a fast-paced SaaS environment.

Qualifications

• 4+ years of technical support experience (or equivalent).
• Advanced troubleshooting and analytical skills.
• Solid knowledge of APIs, including HTTP, REST and debugging integrations.
• Practical experience with JSON, SQL, logs analysis, and system debugging.

Responsibilities

• Drive best-in-class customer service by delivering high-quality, impactful support experiences.
• Act as trusted technical advisor for complex inquiries related to the Smartly platform.
• Lead resolution of advanced technical issues, ensuring timely and sustainable outcomes.
• Develop expertise in Marketing APIs (Meta, Snapchat, Google, TikTok, Pinterest).
• Proactively engage with the technical ecosystems of large-scale advertisers.
• Collaborate with Product and Engineering teams globally to improve products and processes.
• Mentor peers and contribute to internal best practices and documentation.

Skills

APIs

HTTP/REST

JSON

SQL

Logs analysis

System debugging

Web technologies

Cross-functional collaboration

EMEA hours

Job description

Smartly is seeking a Senior Technical Support Specialist in Manila to join the Support Operations team. You will be the first line of defence solving customer problems for Smartly products and liaising with Product and Engineering to prevent issues from recurring.

The role demands ownership, strong communication, and the ability to work across global teams across APIs and ad tech. You will mentor colleagues and contribute to scalable, customer-centric support in a fast-paced SaaS environment.