Senior Technical Lead (015 - 1273)

Hunt St; Philippines; Remote; PHP 1,495,000 - 1,993,000; Full time

Job summary

Hunt St is seeking a Senior Technical Lead based in the Philippines to act as the senior technical escalation point across client environments, lead design and cybersecurity initiatives, and manage multiple concurrent projects. Initially remote with potential hybrid travel in Metro Manila.

You will coordinate with clients, mentor staff, and ensure proactive communication throughout delivery, balancing priorities and fostering efficient service delivery.

Qualifications

• 7+ years of IT experience across infrastructure, systems engineering or MSP environments.
• Experience in MSP or IT services environment.
• Strong cross-functional leadership and client-facing skills.
• Familiarity with PSA/RMM tools is highly desirable.

Responsibilities

• Act as the senior technical escalation point across client environments.
• Lead infrastructure design and cybersecurity initiatives.
• Manage multiple concurrent technical projects and priorities.
• Provide proactive, clear communication to clients throughout delivery.
• Mentor and guide technical staff and coordinate with internal teams.

Skills

Technical leadership

Project management

Client communication

Microsoft Azure

Tools

ConnectWise

Autotask

Halo

IT Glue

Huntress

ThreatLocker

Job description

Looking for Philippines-based candidates

Job Role: Senior Technical Lead

Work Schedule: M-F 8:30 AM–5:30 PM AEST (with a 1-hour unpaid lunch break)

Work Setup: Initially fully remote, with the potential to transition to a hybrid setup in Metro Manila (3 days in-office, 2 days remote) in the future if an office is established.

Compensation range: $3,000 AUD - $4,000 AUD / Monthly (before tax and deductions)

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be formally employed through an Employer of Record (EOR) arrangement. We are not an outsourcing agency.

Who The Client Is: Our client is an established Australian IT services provider that helps businesses keep their technology secure, reliable, and ready to grow. They support clients across IT infrastructure, cloud solutions, cybersecurity, and ongoing technical support, while also helping them plan and deliver technology projects. With a focus on proactive IT management rather than simply fixing problems when they arise, they work closely with businesses to improve their systems, reduce risks, and make technology work better for the organisation.

Role Overview: We are looking for a highly experienced Senior Technical Lead to become the most senior technical resource within an established Australian IT services business.

This is a broad, hands-on leadership role combining technical account management, infrastructure design, cybersecurity, project delivery, service escalation and internal technical leadership.

The successful candidate will take ownership of complex technical matters across multiple client environments while managing competing priorities and ensuring clients receive clear, proactive communication throughout the process.

This is not a role for someone who prefers to focus on a single technical problem at a time. The successful candidate will need to comfortably move between client requirements, technical escalations, projects, team support and internal initiatives, while knowing when to resolve an issue personally and when to elevate or delegate.

Key Responsibilities:

Technical Leadership & Account Management

• Act as the senior technical escalation point across client environments.
• Work directly with clients to understand requirements, explain technical issues and recommend appropriate solutions.
• Provide clear, proactive communication to clients throughout technical issues and projects.
• Lead the technical team on complex issues and provide guidance, mentoring and direction.
• Help manage technical relationships across multiple client accounts.

Infrastructure Design & Implementation

• Design and implement infrastructure and systems solutions based on client requirements.
• Develop technical solutions across cloud, networking, Microsoft environments, security and core IT infrastructure.
• Lead technical implementations from planning through deployment, testing and handover.
• Review existing environments and identify opportunities for improvement, resilience and efficiency.

Cybersecurity & Risk

• Assess client environments for security risks and recommend appropriate controls.
• Support implementation and maintenance of cybersecurity solutions and best-practice security processes.
• Contribute to security-related projects, audits and remediation activities.
• Ensure technical solutions consider security, reliability and business continuity.

Project Delivery

• Lead and contribute to multiple concurrent technical projects.
• Build practical implementation plans and coordinate technical resources.
• Manage competing priorities, dependencies and deadlines.
• Communicate project progress, risks and issues clearly to stakeholders.
• Ensure projects are properly documented and handed over.

Service Escalation & Operational Support

• Take ownership of complex technical escalations that cannot be resolved at lower levels.
• Troubleshoot infrastructure, systems, networking, cloud and security issues.
• Determine the appropriate level of urgency and business impact.
• Escalate or delegate issues appropriately rather than allowing individual tasks to consume disproportionate time.
• Identify recurring technical issues and recommend longer-term solutions.

Automation & Process Improvement

• Identify opportunities to automate repetitive technical and service processes.
• Contribute to improvements in internal systems, workflows and documentation.
• Assist with evaluating and implementing new technologies that improve service delivery and efficiency.

• 7+ years of relevant IT experience, ideally across infrastructure, systems engineering, technical consulting or MSP environments.
• Candidates should be flexible to a future hybrid setup in Metro Manila.
• Previous experience working within an MSP or IT services environment.
• Strong technical background across infrastructure, Microsoft/cloud environments, networking and cybersecurity.
• Proven experience designing and implementing infrastructure solutions.
• Experience leading technical projects from planning through implementation.
• Demonstrated technical leadership, mentoring and escalation experience.
• Strong client-facing communication skills with the ability to explain complex technical concepts to non-technical stakeholders.
• Experience managing multiple concurrent priorities and projects.
• Strong commercial and business judgement.
• Proactive communicator who identifies potential issues early rather than waiting for problems to escape.
• Comfortable working across technical delivery, client management, operational support and internal projects.
• Experience with PSA/RMM systems such as ConnectWise, Autotask or Halo is highly desirable.
• Familiarity with tools such as IT Glue, Huntress, ThreatLocker and other cybersecurity platforms is advantageous.
• Automation/scripting experience is advantageous.

What Success Looks Like

The successful candidate will become a trusted senior technical resource within the business who can:

• Take ownership of complex technical issues.
• Manage several competing priorities without becoming overwhelmed.
• Communicate clearly and proactively with clients.
• Make sound decisions about what to resolve, delegate or escalation.
• Lead technical projects through to completion.
• Support and develop other technical staff.
• Identify opportunities to improve how the business delivers technical services.

Work Arrangement & Expectations:

This role will initially be fully remote through an Employer of Record (EOR) service, with the possibility of transitioning to a hybrid setup in the future, based in Ortigas.

To ensure alignment and transparency, successful candidates will be expected to:

• Disclose any existing ongoing roles or client work
• Reflect this engagement on their LinkedIn profile