Tech Process Lead: Knowledge Architect & Escalation

GOC Philippines, Inc.; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Health coverage

Onsite meals

Job summary

Google Operations Center is seeking a Tech Process Senior Specialist to bridge global frontline support with Product Engineering and CoE. You will troubleshoot complex issues, craft knowledge for launches, and drive end-to-end resolution for Google customers.

You will lead root-cause analyses, mentor teams, and develop training programs to uplift GOC and partner capabilities, shaping reliable product experiences across regions.

Qualifications

• Bachelor's degree or equivalent practical experience.
• 6+ years in project/program management, technical consulting, or client-facing role.
• 4+ years in Ads Product ecosystem; end-to-end Campaign Operations and diagnostics.

Responsibilities

• Resolve critical technical consults and build knowledge for new product launches.
• Perform root-cause analysis to implement long-term fixes.
• Escalation point for complex technical consults with end-to-end ownership.

Skills

RCA

Stakeholder mgmt

Technical comms

Training delivery

Mentorship

Education

Bachelor's degree or equivalent

Relevant experience

Tools

SQL

PLX

Job description

Google Operations Center is seeking a Tech Process Senior Specialist to bridge global frontline support with Product Engineering and CoE. You will troubleshoot complex issues, craft knowledge for launches, and drive end-to-end resolution for Google customers.

You will lead root-cause analyses, mentor teams, and develop training programs to uplift GOC and partner capabilities, shaping reliable product experiences across regions.