Senior Team Manager

LanguageLine Solutions; Philippines; On-site; PHP 334,800 - 502,200; Full time

Job summary

LanguageLine Solutions is looking for a Senior Team Manager based in the Philippines. The successful candidate will manage a team and their respective accounts, taking full ownership of supervision and daily team motivation.

Qualified individuals will have at least one year of experience in team management, excellent communication skills, and a willingness to work on a Fixed Night Shift schedule. The position offers opportunities to lead and engage a team effectively.

Qualifications

• At least 1 year of experience in team management or handling.
• Deep knowledge of Operations Management, Performance Management, and Team Development.
• Willingness to work on a Fixed Night Shift schedule.

Responsibilities

• Manage the team and the accounts they support.
• Take ownership of supervising and motivating team members.
• Act proactively for smooth team operations.

Skills

Team management experience

Excellent communication skills

Analytical skills

Leadership qualities

Job description

Overview

Senior Team Manager will be responsible for managing a team and the accounts they support, and will take full ownership of supervising, managing and motivating team members on a daily basis.

Responsibilities

• Manage the team and the accounts they support.
• Take full ownership of supervising, managing, and motivating team members daily.
• Act proactively to ensure smooth team operations and effective collaboration.
• Lead by example and engage the team to achieve goals.

Qualifications

• At least 1 year of solid experience in team management/handling, ideally from the following industries:
  • BPO / Call Centers
  • Recruitment / Headhunter Firms
  • Sales / Insurance Firms
  • Advertising Firms
  • Shared Services
• Open to Team Leaders, SMEs, Team Lead OICs who handled a team for at least 1 year.
• Deep knowledge of the principles of Operations Management, Performance Management and Team Development.
• Excellent communication skills, both spoken and written.
• Strong analytical skills and leadership qualities.
• Willingness to work on a Fixed Night Shift schedule.

EEO Statement

We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants, and we ensure a zero‑retaliation policy.