Senior Staffing Analyst - Global Partner to Delivery Teams

Hammerjack Pty Ltd; Philippines; On-site; PHP 700,000 - 1,300,000; Full time

Job summary

Mastercard is seeking an Analyst/Senior Staffing Analyst for Advisors Client Services. This role supports the Services organization, delivering end-to-end staffing solutions for a global customer base and collaborating with cross-functional teams across product lines.

Responsibilities include coordinating resource prioritization, managing staffing lifecycle in internal systems, and analyzing regional utilization to optimize capacity.

Qualifications

• 5-8 years of overall career experience, preferably in professional services industry.
• Partner at heart – Needs to work in very close partnership with Client Service team members.
• Business acumen – Good understanding of the business drivers to optimize resource utilization numbers.
• Strong interest in people well-being and development – focused on making the client service team member experience is the best in class.
• Agile – Used to work in agile environment with short sprints, changing brief and ad-hoc teams.
• Project Manager – Able to manage multiple priorities simultaneously.
• Team Player – Work effectively as an individual contributor within a global staffing team.
• Data & Metrics Orientation: Ability to aggregate utilization indicators, track KPIs, and leverage tools for insights.

Responsibilities

• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines
• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
• Manage settings in the internal systems through all phases of the engagement lifecycle
• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc.)
• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members

Skills

5-8 years experience

Agile

Data & Metrics Orientation

Team Player

Project Management

Job description

Mastercard is seeking an Analyst/Senior Staffing Analyst for Advisors Client Services. This role supports the Services organization, delivering end-to-end staffing solutions for a global customer base and collaborating with cross-functional teams across product lines.

Responsibilities include coordinating resource prioritization, managing staffing lifecycle in internal systems, and analyzing regional utilization to optimize capacity.