Senior Product Delivery Specialist

Mastercard; Makati; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Mastercard is seeking a Senior Analyst, Product Delivery to support Asia Pacific Customer Delivery teams. You will drive readiness assessments, manage pilot projects, and coordinate training across regions to scale new products.

The role requires 5+ years in financial services or payments, strong project management, and IT knowledge of web technologies. You’ll work with cross-functional partners to turn ideas into deployable solutions while upholding security and governance standards.

Qualifications

• 5+ years professional experience in financial services, payments or related field.
• Understanding of project management and status reporting.
• IT knowledge in web technologies (JavaScript, HTML), RESTful APIs, JSON/SOAP and AWS is a plus.

Responsibilities

• Assess product and market delivery readiness through adherence of Product Delivery methodology.
• Project management of pilot projects, ensure that project scope and timelines are met, maintenance of a RAID log and provide regular status reports.
• Drive the product implementation from readiness, market test into commercialization to allow for scaled deployment.
• Validate and develop implementation documents including, but not limited to, project initiation, project kick-off presentation, project plans and training documents.
• Coordinate and provide training sessions to internal Customer Delivery teams as well as customers.
• Act as the knowledge expert on new and complex products.
• Manage a variety of tasks such as coordinating training events and providing support to the team where appropriate.
• Understand implementation issues, work with product and technology teams on resolutions and iterative feedback/lessons learnt to regional product team
• Understand customer enquiries and issues, perform research, provide advice and resolutions, and escalating issues that require more advance knowledge and troubleshooting.
• Analyze data from product delivery projects, report on performance and success metrics.
• Develop and maintain strong working relationships, with cross- functions in Product and Technology to complete delivery and customer support tasks.

Skills

Product Delivery

Project Management

Stakeholder Management

Data Analysis

Training & Enablement

Tools

JavaScript

HTML

RESTful APIs

JSON

SOAP

AWS

Job description

Mastercard is seeking a Senior Analyst, Product Delivery to support Asia Pacific Customer Delivery teams. You will drive readiness assessments, manage pilot projects, and coordinate training across regions to scale new products.

The role requires 5+ years in financial services or payments, strong project management, and IT knowledge of web technologies. You’ll work with cross-functional partners to turn ideas into deployable solutions while upholding security and governance standards.