Senior SRE Lead - Warehousing IT Operations

Procter & Gamble

Manila

On-site

PHP 1,451,000 - 2,120,000

Full time

14 days+

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Job summary

Procter & Gamble in Taguig City is seeking a Site Reliability Engineer (SRE) for the Warehousing IT Operations – Incident Response Team. The role leads incident response, enhances reliability, scalability, and performance of critical systems, and collaborates with software engineers, DevOps, and stakeholders to automate monitoring and preventive measures.

This is a managerial position requiring leadership of teams and end-to-end processes, driving data-driven decisions, and delivering

Qualifications

Knowledge or familiarity in system administration, including Linux/Unix environments, cloud platforms (such as AWS, Azure, or GCP) and SAP.
Experience with configuration management tools and infrastructure-as-code frameworks (e.g., Terraform).
Proficiency in at least one programming language (e.g., Python, C#) and experience with scripting for automation tasks.
Understanding of networking protocols, network infrastructures, load balancing, and DNS management.
Familiarity with containerization and orchestration technologies (e.g., Docker, Kubernetes).
Familiarity with databases and proficiency in writing SQL queries.
Experience or familiarity with monitoring and observability tools (e.g., Prometheus, Grafana).
Knowledge of incident response methodologies, root cause analysis, and implementing preventive measures.
Understanding of security best practices and experience with implementing secure systems.
Experience in Warehousing Management Systems (e.g. RTCIS, PrIME) or Warehousing Operations is a plus.

Responsibilities

Incident Response: Lead incident response efforts, swiftly resolving critical incidents to minimize downtime and user impact. Implement effective incident management processes, ensuring clear communication, coordination, and documentation. Conduct root cause analysis, implementing preventive measures and driving continuous improvement.
Reliability: Ensure high system availability through robust monitoring, alerting, and automated incident response systems. Optimize system architecture and configurations for improved performance, scalability, and fault tolerance. Collaborate cross-functionally to design and implement resilient systems using industry best practices. Implement comprehensive monitoring solutions, providing real-time insights into system performance and health. Configure and manage monitoring tools, ensuring accurate and actionable alerts for proactive incident response. Continuously evaluate and enhance monitoring strategies to improve system visibility and resource optimization.
Upskilling: Stay updated with industry trends, technologies, and best practices in Site Reliability Engineering. Continuously develop technical skills in system architecture, automation, cloud technologies, and incident response. Share knowledge, mentor team members, and foster a culture of learning and upskilling.
Managing Users/Customers’ Needs and Expectations: Collaborate directly with users and customers to understand their needs and pain points. Proactively address customer/user concerns, ensuring reliable and performant systems. Provide exceptional customer support, communicate updates, resolutions, and gather feedback for continuous improvement.
Monitoring: Implement comprehensive monitoring solutions, providing real-time insights into system performance and health. Configure and manage monitoring tools, ensuring accurate and actionable alerts for proactive incident response. Continuously evaluate and enhance monitoring strategies to improve system visibility and resource optimization.
Upskilling: Stay updated with industry trends, technologies, and best practices in Site Reliability Engineering. Continuously develop technical skills in system architecture, automation, cloud technologies, and incident response. Share knowledge, mentor team members, and foster a culture of learning and upskilling.
Managing Users/Customers’ Needs and Expectations: Collaborate directly with users and customers to understand their needs and pain points. Proactively address customer/user concerns, ensuring reliable and performant systems. Provide exceptional customer support, communicate updates, resolutions, and gather feedback for continuous improvement.