Senior Specialist II

Aon plc; Makati, Hinoba-an; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Global wellbeing days

Smart Working

Job summary

Aon Philippines is seeking a Senior Specialist II to manage invoices, billing workflows and client communications. You will ensure accuracy of certificates, invoices and payments while maintaining organized records and collaborating with internal teams to deliver excellent service.

The role emphasizes strong administrative capabilities, time management and detailed reporting, with opportunities to contribute to client satisfaction and process improvements in a global firm.

Qualifications

• Undergraduate degree or equivalent experience.
• Proficient in MS Word, Excel, and PowerPoint.
• Has working knowledge of office equipment and office management tools.
• Able to communicate clearly, both verbally and in writing.
• Background in administrative activities such as encoding, monitoring and following up of payments.
• Strong organizational skills with problem solving attitude.
• Good attention to detail and time management.
• Able to collaborate effectively with colleagues.

Responsibilities

• Requesting and following up on invoices from insurers by business unit.
• Transmit invoices to clients via email and provide hard copies upon request.
• Review Certificates of Insurance, policies and invoices for completeness and accuracy.
• Maintain organized filing system and monitor payment status and remittances.
• Coordinate payment-related matters with insurers and raise booking requests.
• Provide booking confirmations and support client code creation and changes.
• Respond to inquiries from clients and account management promptly and professionally.
• Prepare and submit reports and presentations within deadlines.
• Collaborate with internal teams to ensure seamless service delivery.

Skills

Excellent communication

Strong time management

Attention to detail

Organizational skills

Team collaboration

Education

Undergraduate degree or equivalent experience

Tools

MS Word

Excel

PowerPoint

Office equipment

Job description

Senior Specialist II

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Responsible for requesting and following up on invoices from insurers by business unit.
• Responsible for transmitting invoices to clients via email by business unit.
• Responsible for providing hard copies of invoices upon client request.
• Reviews Certificates of Insurance, policies, and invoices issued by insurers to ensure completeness and accuracy.
• Develops and maintains an organized filing system, including the proper saving and retention of documents in the shared folder.
• Monitors payment status, CWT status, payment terms or PPW, and remittances to Aon Re.
• Validates invoices against payments and expenses to ensure accuracy, and communicates any discrepancies to the relevant business unit or client.
• Updates and maintains payment details in the monitoring file.
• Coordinates payment-related matters with insurers.
• Raise booking request via Inflow in accordance with established procedures.
• Uploads pre-billing requirement via DMI
• Provides booking confirmation to the account executive
• Assist in the request for client code creation via Client Capture
• Updates any client changes, changes on servicers or client roll ups via Client Capture
• Responds to inquiries from clients and the account management team in a timely and professional manner.
• Manages phone calls and business correspondence, including emails and formal letters.
• Prepares and submits reports and presentations within required timelines, as assigned.
• Provides administrative support to account management and colleagues as required.
• Collaborate with internal teams to ensure seamless service delivery and client satisfaction
• Reconciliation of AR with insurers and payment operations
• Other function as maybe required

How this opportunity is different

We are looking for a dedicated individual to join us as a Senior Specialist II at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

This role is focused on supporting internal clients and external partners in the delivery of value to clients. Responsibilities will require you to think creatively to develop new and innovative strategies for clients by generating and presenting valuable and concrete insights that are relevant to their needs and to the wider Aon business.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Skills and experience that will lead to success

• Candidates with an undergraduate degree or equivalent experience (graduate of any 4 – year course)
• Proficient in MS Word, Excel, and PowerPoint
• Has working knowledge of office equipment and office management tools
• Able to communicate clearly, both verbally and in writing
• Has background in administrative activities such as encoding, monitoring and following up of payments
• Strong organizational skills with problem solving attitude
• Has good attention to details
• With good time management skills specially on delivering reports and answering client's concerns within the agreed timeline
• Can collaborate effectively with colleagues

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]