Senior Software Engineer (Bot Developer)

Cognizant; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Cognizant is seeking a Bot Developer to lead design, development, and optimization of chat and voice bots within the CAI Development Squad. You will contribute across technical projects, innovation, feature integration, and customer-focused outcomes.

The ideal candidate has strong experience with Conversational AI platforms (Cognigy, IBM Watson, Dialogflow, Lex) and integrating with third-party systems, plus an agile mindset to adapt to evolving requirements. Hybrid work in Taguig/Pasig.

Qualifications

• Experience designing and developing chat and voice bots.
• Strong knowledge of Conversational AI platforms and integrations with third-party systems.
• Excellent problem-solving and analytical skills with an agile mindset.

Responsibilities

• Lead technical project development for CAI solutions focusing on innovation and scalability.
• Collaborate with Implementation Squad to ensure smooth deliveries and reduce risks.
• Design, train, and optimize chat and voice bots to meet customer needs.
• Implement new features including external application integrations.
• Train NLU models and analyze bot performance.

Skills

Conversational AI platforms

Generative AI

English communication

Tools

Cognigy

IBM Watson

Google Dialogflow

Amazon Lex

Job description

As a Bot Developer in the CAI Development Squad, you will play a crucial role in developing and optimizing our chat and voice bots to meet customer needs. Your responsibilities will span across technical project development, innovation, feature integration, business contribution, customer satisfaction, team development, and supporting implementation projects.

You will collaborate with an international team to drive the success and scalability of our Conversational AI solutions. The ideal candidate has strong expertise in any Conversational AI platforms such as Cognigy, IBM Watson, Google Dialogflow, Amazon Lex, etc., knowledge of integrating with third-party systems, and excellent problem-solving and analytical skills, along with an agile mindset to adapt to changing requirements.

Role Requirements and Responsibilities:

• Lead technical project development for Conversational AI (CAI) solutions, focusing on innovation and scalability.
• Collaborate with the Implementation Squad to ensure smooth project deliveries and reduce risks.
• Drive the integration of new features and third-party system integrations to improve profitability.
• Ensure the delivery of customer-valued, easy-to-consume services.
• Provide project estimations and solution ideas to reduce risks and achieve revenue targets.
• Design, develop, train, and optimize chat and voice bots to meet customer needs.
• Implement new features, including external application integrations.
• Enhance Generative AI applications, such as FAQ and Knowledge Base Systems, Copilot system, text summarization, language translation, user profiling, and personalization.
• Drive innovation within the CAI Bot Development Center of Excellence.
• Train bot Natural Language Understanding (NLU) models and analyze bot performance.
• Assess project issues and provide use case counseling.
• Create and maintain comprehensive documentation and guidelines.
• Design and deliver training programs for team members and customers.
• Experience in designing and developing chat and voice bots.
• Strong understanding of Generative AI applications.
• Excellent command of verbal and written English.

Must be amenable on a mid-shift schedule OR Australian timezone

hybrid set up (1-2x onsite in a month: Cognizant office Taguig, Pasig/QC)

The protection of your personal data is important to us. Before you proceed with your application please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. [ Link of Cognizant's Data Privacy -Link to Cognizant's Privacy Notice: cognizant.com/en_us/general/documents/Cognizant_Candidate_Privacy_Notice.pdf ]

I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge, that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.