Senior Site Reliability Engineer

Omilia; Philippines; On-site; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Fixed compensation

Vacation leaves

Professional development opportunities

Global impact projects

Friendly colleagues

Apple gear

Job summary

Omilia is seeking a Senior Site Reliability Engineer with strong cloud platform experience to join a team responsible for operating and maintaining production clusters and building observability solutions. You will contribute to automation, monitoring, alerting, and reliability across environments.

You will collaborate with engineering squads to embed reliability into the software delivery lifecycle and develop runbooks, dashboards, and run-time tooling.

Qualifications

• Bachelor's/Master's in Engineering or equivalent.
• Experience operating Kubernetes or Docker Swarm.
• Experience with production services at scale.
• Experience with ELK.
• Experience with AWS.
• Experience with Grafana/Prometheus stack.
• Strong scripting skills (Bash, Python or Go).
• Excellent communication skills.
• Think creatively and work in agile/lean environments.
• Team player and cross-functional collaboration.

Responsibilities

• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• First response for incidents, contribute to problem management and root cause analysis.
• Support development team toward reliability, embedding reliability into the lifecycle.
• Develop troubleshooting documentation for production support resources.
• Collaborate with Engineering teams to develop runbooks, documentation and automation of tasks.
• Embed reliability and performance into the software delivery lifecycle.
• Design, implement observability solutions (metrics, logs, traces, dashboards) using Prometheus, Grafana, ELK.
• Participate in on-call rotations and improve alert quality and response processes.
• Champion a culture of reliability, performance, and continuous improvement.

Skills

Team collaboration

Proactive problem solving

Strong communication

Agile/lean mindset

Education

Bachelor's or MS in Engineering or equivalent

Tools

Kubernetes

Docker Swarm

ELK

Prometheus

Grafana

AWS

Bash/Python/Go

Job description

We are looking for a Senior Site Reliability Engineer with Cloud platform experience. This individual will be part of a team responsible for operating and maintaining production clusters and developing our observability solutions; they will collaborate with team members to develop automation strategies, monitoring & alerting, and ensuring overall platform reliability. Your goal will be to become an integral part of the team, making every challenge of the platform – your own challenge, and solving them accordingly.

Responsibilities

• Ensure platform reliability and availability across production and pre-production environments through proactive monitoring, alerting, and automation.
• First response for incidents, contribute to problem management and root cause analysis.
• Supporting the development team's effort towards reliability, creating a solid reliability culture within the development lifecycle.
• Develop troubleshooting documentation for production support resources.
• Collaborate with Engineering teams to develop optimised and productive runbooks, operational documentation and automation of operational tasks.
• Collaborate with development and cloud engineering teams to embed reliability and performance into the software delivery lifecycle.
• Design, implement, and evolve observability solutions (metrics, logs, traces, dashboards) using tools such as Prometheus, Grafana, and ELK.
• Participate in on-call rotations and continuously improve alert quality and response processes.
• Champion a culture of reliability, performance, and continuous improvement across teams.

Requirements

• Bachelor's Degree or MS in Engineering or equivalent.
• Experience in operating at least one container orchestration cluster (Kubernetes, Docker Swarm).
• Experience developing or maintaining software for production services at scale.
• Experience with ELK.
• Experience with AWS.
• Experience with Grafana/Prometheus stack.
• Strong scripting skills (Bash, Python or Go).
• Excellent communication skills.
• Thinking out of the box and anticipating challenges. It is imperative we are not simply reactive; we must expect challenges and question technologies, procedures and thinking already in place. You will be expected to constantly review and challenge at all levels.
• Versatility. We work with agile/lean methods. We'd much rather iterate and learn than assume we know all the answers.
• Being a team player. You don't (always) work in isolation and are excited by the thought of using your team whilst involving product, experience design, engineering, and more in the process.

Will be considered as a plus:

• Telephony knowledge (SIP, VoIP);
• Experience in Linux Administration (RedHat, CentOS, AL);
• Working knowledge in Configuration Management tools (Terraform, Ansible);
• Experience with TCP/IP and general networking concepts;
• RDBMS knowledge (MySQL, Postgres);
• NoSQL knowledge (Redis).

Benefits

• Fixed compensation;
• Long-term employment with the working days vacation;
• Development in professional growth (courses, training, etc);
• Being part of successful cutting-edge technology products that are making a global impact in the service industry;
• Proficient and fun-to-work-with colleagues;
• Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.