Senior Site Reliability Engineer

Omnissa; Hinoba-an; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Omnissa is seeking a seasoned SaaS Ops Engineer to join the SaaS Ops team. You will help deploy, manage, and support the Workspace ONE UEM SaaS platform, ensuring high availability and security across global environments.

Join a cross‑functional team with engineers in the US, UK, and India, and work on automation, monitoring, and incident response to deliver reliable services 24x7. Strong DevOps background and cloud experience are essential.

Qualifications

• 7+ years in Development, Operations, Site Reliability, or Cloud Engineering.

Responsibilities

• Deploy and maintain production environments with high availability.
• Perform proactive troubleshooting and performance analysis of internal services and cloud environments.
• Drive higher availability and assist with on-call incident escalations (24x7).
• Ensure services meet stability, performance and availability requirements.
• Monitor usage, capacity and performance of servers and liaise with users/vendors.
• Build robust, self-healing features and automation to reduce operational effort.

Skills

DevOps engineering

Unix/Linux/Windows

Python

PowerShell

Bash

Ansible

Jenkins

Monitoring & logging

Web app troubleshooting

Communication skills

Tools

AWS

Terraform

Packer

Docker

VMware

Elasticsearch

StackStorm

Job description

Job Description

Who are we? Omnissa Workspace ONE UEM platform allows companies to make it easy for employees to work anywhere, any time, on any device, without compromising security. But making things easy for our customers is extremely challenging for us, so we are looking for unique thinkers of varying backgrounds that want to take on complex, highly technical, customer-impacting challenges. We, the UEM team, have a large customer base that spans across industry verticals including a majority of the Fortune 500 companies. That means that the work you do here has a broad, measurable impact on the businesses and communities that these customers represent. We also want to help you have a positive impact on the community and the environment, whether through the Power of Differences (PODs) groups, various environmental improvement initiatives, matching donations to qualified non-profits, or time off for volunteering. And we want to have fun along the way, both while you are making a difference for our customers and your community.

Team Responsibilities

The SaaS Operations Team (SaaS Ops) drives the Workspace ONE UEM SaaS platform deployments, configuration, and support across global datacenters. We are often involved in the leading-edge use cases of SaaS transformation for our customers and work towards automated solutions for managing the infrastructure layer and the application layer that comprise our SaaS platform.

Role Responsibilities

We need someone with operations team background and a DevOps mindset in solving complex problems, who maintains a high degree of ownership. The core team is currently made up of engineers across the US, UK, and India. As a SaaS Ops Engineer, you will work with other global departments to provide an overall 99.99% availability of enterprise and production services through day‑to‑day operations, support, maintenance and upkeep of the core application services and associated services like SQL Services. We use a wide range of cloud platforms and technologies such as Ansible, Terraform, Packer, AWS, VMware on AWS, Docker, Elasticsearch, StackStorm, etc.

• Deploy and maintain production environments that requires high availability
• Perform proactive troubleshooting & performance analysis of internal services and cloud environments
• Drive the product towards higher availability and reliability & assist with on‑call support on a rotating schedule for incident escalations (24x7)
• Ensure our services meet stability, performance and availability requirements.
• Monitor usage, capacity, and performance of servers; liaise with users and/or vendors to address problems and changes in requirements.
• Build robust, self‑healing features and automation that reduce operational effort and improve service up‑time.
• Ability to work with global R&D, SRE and Cloud Services Teams to help design and develop deployment automation procedures for new cloud service offerings
• Working under pressure in production environments running production customer workloads and services
• Self‑starter mindset with a strong drive to learn and own engineering initiatives to promote a culture of continuous improvement, and engineering excellence.

Required Skills

• 7+ years of experience in a Development, Operations, Site Reliability, Systems or comparable Cloud Engineering position.
• 7+ years of experience with Unix/Linux/WindowsOperating system
• Experience in one of the following Scripting languages:Python, PowerShell, Bash, Shell Script.
• Proficiency with Ansible or a knowledge of similar configuration management tools like Chef, Puppet etc.
• Experience with Jenkins or similar build automation tool.
• Experience with monitoring and logging services (e.g. Elasticsearch, Wavefront, Uptime, or similar)
• Experience with Configuring and troubleshooting Web applications to ensure SLA compliance
• Excellent written andverbal communicationskills

Preferred Skills

• Experience with Database Administration Activities and troubleshooting especially with Microsoft SQL Server
• Experience with cloud-based infrastructure and services such as vSphere products, AWS and network software like BIG‑IP, DYN, Route53 etc.

Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End‑User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work.

All is made possible with the Omnissa™ Platform, the first AI‑driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry‑leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.

Recognized as 2025 Digital Workplace Company of the Year 2025 InfoWorld Awards Finalist – App Volumes RemoteTech Breakthrough Award Winner – Digital Workplace Company of the Year CRN Product of the Year Finalist – Omnissa Horizon (DaaS)

Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success.

We hire based on merit and with equal opportunity for all.