Senior SIEM & Endpoint Security Engineer

Palo Alto Networks, Inc.; España; On-site; PHP 558,000 - 781,200; Full time

Job summary

Palo Alto Networks, Inc. is seeking a highly motivated and customer-focused professional for a technical support role within the global Cortex XSIAM support team. You will provide exceptional support to clients, managing escalations and resolving technical issues while working closely with technical account managers.

The ideal candidate will have previous experience with Endpoint Security software and a strong background in support engineering, along with excellent communication skills. This role is based in Romblon, Philippines, and requires a proactive approach to problem-solving and customer advocacy.

Qualifications

• Previous experience with Endpoint Security software is required.
• Strong communication and customer service skills.
• Excellent written and verbal communication skills.
• Ability to independently debug complex environments.

Responsibilities

• Respond to user-reported issues adhering to SLAs.
• Triage and respond to customer-reported issues via the ticketing system.
• Perform advanced troubleshooting at the application and OS level.
• Document actions and facilitate root-cause investigations.

Skills

Endpoint Security software

SIEM experience

Communication skills

Customer service skills

Networking knowledge

Debugging skills

Experience with EDR tools

Experience with Windows OS

Experience with Linux-based applications

Fluency in English

Education

4+ years as a Support Engineer

Tools

Kubernetes

GCP

AWS

MS Server solutions (SCCM, GPO, AD, MSSQL, IIS, Exchange)

Job description

Palo Alto Networks, Inc. is seeking a highly motivated and customer-focused professional for a technical support role within the global Cortex XSIAM support team. You will provide exceptional support to clients, managing escalations and resolving technical issues while working closely with technical account managers.

The ideal candidate will have previous experience with Endpoint Security software and a strong background in support engineering, along with excellent communication skills. This role is based in Romblon, Philippines, and requires a proactive approach to problem-solving and customer advocacy.