Senior Service Dispatcher — Real-Time Scheduler

MicroSourcing International; Metro Manila; Híbrido; PHP 420.000 - 640.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare on day one

Paid time off with cash conversion

Group life insurance

Performance bonuses

Hybrid work arrangement

Descripción de la vacante

MicroSourcing is hiring a Service Dispatcher to provide offshore support to ChefTek's US Dispatch Team. The role manages day-to-day scheduling and coordination of field service technicians across customer locations in a fast-paced environment.

This senior-level position requires strong judgment, organization, and real-time decision making, with hybrid work and night shift options. You’ll ensure the right technician is assigned at the right time while handling schedule changes and emergencies.

Formación

• Experience coordinating field service or dispatch activities.
• Strong communication and multitasking abilities.
• Ability to make real-time scheduling decisions under pressure.

Responsabilidades

• Schedule daily technician routes across territories.
• Assign and reassign service calls based on availability and skill set.
• Monitor dispatch schedule and identify gaps or conflicts.
• Coordinate emergency and priority service requests.
• Maintain accurate scheduling records and update work orders.

Conocimientos

Scheduling experience

US dispatch coordination

Communication skills

Decision making

Herramientas

CRM systems

Descripción del empleo

MicroSourcing is hiring a Service Dispatcher to provide offshore support to ChefTek's US Dispatch Team. The role manages day-to-day scheduling and coordination of field service technicians across customer locations in a fast-paced environment.

This senior-level position requires strong judgment, organization, and real-time decision making, with hybrid work and night shift options. You’ll ensure the right technician is assigned at the right time while handling schedule changes and emergencies.