Senior Real-Time Operations Analyst

Confidential Careers; Quezon City; On-site; PHP 300,000 - 600,000; Full time

Job summary

Confidential Careers is seeking a Real Time Analyst-Senior to monitor intraday operations, verify attendance, and produce timely reports to support service levels in a fast-paced environment.

The role involves adjusting schedules and routing, delivering real-time and post-mortem insights to leaders, and guiding junior analysts to improve performance while participating in real time projects at Vertis North, Quezon City.

Qualifications

• At least 2 years of experience in a similar Real Time Analyst role.
• Willing to work at Vertis North, Quezon City.

Responsibilities

• Monitor intraday metrics such as volumes and KPIs to ensure staffing aligns with SLAs.
• Adjust schedules and call/skill routing based on performance and volumes.
• Provide real-time performance reports and post mortem insights to Operations leaders
• Proactively communicate intraday challenges to enable required actions
• Offer feedback and guidance to junior analysts to improve performance
• Identify areas for improvement and deliver actionable recommendations
• Support leaders in executing real time projects and initiatives
• Demonstrate knowledge of intraday monitoring and reporting
• Apply service level management, line adherence, reforecasting, and routing control
• Demonstrate analytical problem solving and ability to work under pressure

Skills

Intraday monitoring

Scheduling adjustments

Real-time reporting

Performance insights

Stakeholder communication

Problem solving

Team guidance

Job description

Confidential Careers is seeking a Real Time Analyst-Senior to monitor intraday operations, verify attendance, and produce timely reports to support service levels in a fast-paced environment.

The role involves adjusting schedules and routing, delivering real-time and post-mortem insights to leaders, and guiding junior analysts to improve performance while participating in real time projects at Vertis North, Quezon City.