Senior Quality & Process Excellence Leader

Curran Daly & Associates; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Curran Daly & Associates is seeking a senior quality leader to oversee clinical healthcare BPO quality and continuous improvement initiatives. The role requires driving QISMS and HIPAA compliance, managing audits, and coaching teams in quality tools and process improvement.

The ideal candidate has 7+ years of relevant experience, a 4-year degree or equivalent, and a credential such as PHRN. The position emphasizes governance, risk management, and staff development within a dynamic environment.

Qualifications

• At least 7 years of clinical healthcare BPO quality or continuous improvement leadership.
• Preferably with PHRN licensure or equivalent professional credential.
• Experience establishing and maintaining information security policies and HIPAA controls.

Responsibilities

• Define and manage client performance objectives to meet SLAs for quality.
• Oversee quality systems, processes, and internal audits across the account.
• Lead internal QA audits and drive corrective actions with follow-up.
• Coordinate and host audits, inspections, and quality liaison activities.
• Develop and train staff in Quality Tools, Kaizens, Lean training, and Six Sigma.
• Manage change controls and ensure SOP and ISO compliance training.

Skills

Quality Management

HIPAA Compliance

QISMS

Education

Bachelor's degree or equivalent

Job description

Curran Daly & Associates is seeking a senior quality leader to oversee clinical healthcare BPO quality and continuous improvement initiatives. The role requires driving QISMS and HIPAA compliance, managing audits, and coaching teams in quality tools and process improvement.

The ideal candidate has 7+ years of relevant experience, a 4-year degree or equivalent, and a credential such as PHRN. The position emphasizes governance, risk management, and staff development within a dynamic environment.