Senior Quality Manager

Bravissimo Resourcing Inc.; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

13th Month Pay

Pag-Ibig Fund

Paid Holidays

Job summary

A recruitment agency in the Philippines is seeking a Quality Management professional to act as a strategic consultant, lead quarterly business reviews, ensure compliance with standards, and manage a team of analysts. Ideal candidates will possess strong analytical skills, experience in QA processes, and a talent for motivating teams. Benefits include performance bonuses and government-mandated benefits like 13th-month pay.

Qualifications

• Working experience in a Quality Management role.
• Expertise with QA and Compliance processes.
• Experience coaching, inspiring, and motivating others.
• Strong analytical skills to interpret data.

Responsibilities

• Act as a strategic consultant to Campaign Managers.
• Lead the Quality section of Quarterly Business Reviews.
• Ensure compliance with legal and security standards.
• Manage and develop a team of Quality Managers.

Skills

Quality Management experience

Expertise with QA and Compliance processes

Coaching and motivating skills

Strong Analytical skills

Education

Bachelor's degree

Job description

Job Description

On-site - Cebu 3-5 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

13th Month Pay, Pag-Ibig Fund, Paid Holidays

Insurance Health & Wellness

Read More

Responsibilities

• Act as a strategic consultant to Campaign Managers, providing actionable data that links quality scores to business outcomes like Net Promoter Score (NPS) and Retention.
• Lead the Quality section of Quarterly Business Reviews, presenting trends, improvement initiatives, and "Value-Add" projects to global clients.
• Ensure all interactions adhere to legal and security standards (e.g., PCI-DSS for fintech or GDPR for European markets), minimizing the risk of "Zero Tolerance" infractions.
• Manage and develop a team of Quality Managers and Quality Analysts, focusing on their analytical skills and career progression.

Qualifications

• Working experience in a Quality Management role
• Expertise with QA and Compliance processes, definition documents and scoring guidelines
• Experience coaching, inspiring and motivating others to meet goals and metrics
• Strong Analytical skills; to tell a story with data and metrics

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