Senior QA Specialist III - Controls & Process Improvement

Fairygodboss; Philippines; On-site; PHP 500,000 - 900,000; Full time

Job summary

JPMorganChase in the Philippines is seeking a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team. You will execute controls testing against criteria, synthesize findings, and recommend corrective actions to strengthen the control environment.

The role requires strong analytical abilities, clear audit-ready documentation, and collaboration with business units to drive process improvements, with opportunities for growth and broad

Qualifications

• Minimum three years of relevant experience.
• Bachelor's degree in business, finance, or related field.
• Strong analytical, problem-solving, and attention to detail.
• Excellent written and oral communication; audit-ready docs.
• Organizational and time-management skills; SLA-driven.

Responsibilities

• Execute controls testing across assigned processes; document steps, evidence, and outcomes.
• Analyze results to identify root causes and risk implications; synthesize trends.
• Draft clear findings with recommended corrective actions; maintain audit-ready docs.
• Present summaries to stakeholders; participate in feedback sessions on results.
• Provide actionable feedback on gaps; collaborate on updated test scripts as needed.
• Perform second-level reviews when required; handle escalations professionally.
• Track remediation actions to closure; verify effectiveness of corrective actions.
• Contribute to initiatives for process improvement or automation.

Skills

Analytical skills

Communication skills

Attention to detail

Report writing

Time management

Collaboration

Education

Bachelor's degree in business/finance or related field

Job description

JPMorganChase in the Philippines is seeking a Quality Specialist within Consumer and Community Banking Controls to support the Directed Email Monitoring team. You will execute controls testing against criteria, synthesize findings, and recommend corrective actions to strengthen the control environment.

The role requires strong analytical abilities, clear audit-ready documentation, and collaboration with business units to drive process improvements, with opportunities for growth and broad