Senior QA & Process Improvement Leader - Healthcare BPO

HRTX; Pasig; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

HRTX seeks a seasoned Quality Assurance Manager in Metro Manila to lead a 68-member QA team within a healthcare BPO setting. The ideal candidate will drive Kaizen, Lean Six Sigma, and FMEA initiatives to elevate quality performance across processes.

This role requires extensive experience in healthcare operations, demonstrated success in process improvements, and a Six Sigma certification. Revenue cycle management exposure is a plus, with a focus on achieving superior outcomes.

Qualifications

• Minimum of 34 years of experience as a Quality Assurance Manager.
• Background in a Healthcare BPO organization is a strong advantage.
• In-depth knowledge of quality improvement methodologies such as Kaizen, Lean Six Sigma, FMEA, and other process enhancement tools.
• Experience in managing a team of 68 team members.
• Demonstrated success in driving process improvements to enhance quality performance.

Skills

Quality assurance management

Team leadership

Process improvement

Healthcare BPO knowledge

Education

Six Sigma certification

Job description

HRTX seeks a seasoned Quality Assurance Manager in Metro Manila to lead a 68-member QA team within a healthcare BPO setting. The ideal candidate will drive Kaizen, Lean Six Sigma, and FMEA initiatives to elevate quality performance across processes.

This role requires extensive experience in healthcare operations, demonstrated success in process improvements, and a Six Sigma certification. Revenue cycle management exposure is a plus, with a focus on achieving superior outcomes.