Senior QA Lead, Healthcare Claims & Automation

Lyric; Manila; Vor Ort; PHP 1.800.000 - 3.000.000; Vollzeit

Zusammenfassung

Lyric in Manila is seeking a Senior QA Leader to guide quality assurance for client implementations, upgrades, and product initiatives. You will mentor analysts, design test strategies, and ensure timely, high-quality delivery across multiple projects.

This role requires 10+ years in software QA, hands-on testing, automation frameworks, and strong experience with Jira, Selenium, Postman, and Oracle databases. You will partner with Product and Development to uplift QA processes and metrics.

Qualifikationen

• Bachelor’s degree or equivalent professional experience.
• 10+ years of progressive experience in Software Quality Assurance, including manual and automated testing.
• Proven experience leading QA teams and managing multiple concurrent projects.
• Expertise in functional, regression, integration, and performance testing.
• Hands-on experience with test design, defect management, and automation frameworks.
• In-depth understanding of U.S. healthcare claims systems, workflows, and adjudication processes.
• Experience maintaining and troubleshooting test environments running on Windows platforms.
• Strong knowledge of database validation using Oracle or other transactional databases.
• Familiarity with QA processes, methodologies (e.g., Agile, Waterfall), and test tools such as Jira, Selenium, Postman, or ALM.
• Proficiency in XML, HTML, JavaScript, VB, C#, and Python scripting.
• Strong understanding of APIs, integrations, and test data validation.
• Experience with automation and performance testing tools preferred.
• Excellent analytical, problem-solving, and decision-making abilities.
• Demonstrated ability to manage, mentor, and develop diverse QA teams.
• Effective communicator with the ability to influence and collaborate across organizational levels.
• Skilled in identifying team strengths, delegating responsibilities, and fostering a high-performance culture.

Aufgaben

• Lead QA efforts for new client implementations, system upgrades, and key product initiatives, ensuring timely and high-quality delivery aligned with project objectives and client expectations
• Define and execute QA strategies and testing approaches for assigned projects, ensuring alignment with organizational goals, delivery timelines, and quality standards
• Serve as a hands-on people leader and mentor, providing day-to-day guidance, coaching, and performance feedback to QA Analysts, Senior Analysts, and Staff members to support their growth and effectiveness
• Plan, coordinate, and manage QA activities across multiple concurrent projects, including task prioritization, workload balancing, and ensuring optimal team utilization
• Monitor project progress and proactively identify risks, dependencies, and potential delivery impacts, implementing mitigation strategies as needed
• Represent the QA function in cross-functional and stakeholder meetings, clearly communicating testing progress, quality status, risks, and key metrics
• Act as the primary QA point of contact for assigned projects, ensuring alignment between QA deliverables and broader project goals
• Drive accountability within the team to ensure adherence to QA processes, timelines, and quality expectations
• Oversee the creation and execution of comprehensive test plans for all levels of project complexity
• Review and validate test designs, ensuring complete coverage of functional, regression, and integration requirements
• Lead defect triage sessions, providing root cause analysis and facilitating resolution in coordination with cross-functional teams
• Ensure consistency in QA processes, documentation, and test artifact management across teams
• Support and guide the implementation and maintenance of automation testing frameworks
• Establish, maintain, and refine QA best practices, standards, and procedures to ensure consistent delivery quality
• Identify and implement opportunities for process optimization, test efficiency, and defect prevention
• Develop key performance indicators (KPIs) and quality metrics to measure success and drive accountability
• Proactively identify risks, gaps, and inconsistencies in testing and provide actionable recommendations
• Foster a culture of continuous improvement, innovation, and accountability within the QA organization
• Partner closely with Product, Development, Business Analysis, and Project Management teams to ensure alignment on requirements, priorities, and testing scope
• Provide insights and guidance during requirement and design sessions to enhance product quality and mitigate risk
• Collaborate across teams to ensure timely resolution of quality-related issues and seamless delivery of releases

Kenntnisse

QA leadership

Automation testing

Manual testing

Windows platforms

APIs testing

Mentoring teams

Cross-functional collaboration

Ausbildung

Bachelor's degree in Computer Science, Engineering, or related field

Tools

Jira

Selenium

Postman

ALM

Oracle

Jobbeschreibung

Lyric in Manila is seeking a Senior QA Leader to guide quality assurance for client implementations, upgrades, and product initiatives. You will mentor analysts, design test strategies, and ensure timely, high-quality delivery across multiple projects.

This role requires 10+ years in software QA, hands-on testing, automation frameworks, and strong experience with Jira, Selenium, Postman, and Oracle databases. You will partner with Product and Development to uplift QA processes and metrics.