Senior QA Advocate for Impactful Client Delivery

Boldr Impact; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Boldr is seeking a Senior Quality Assurance Advocate to ensure the Service Delivery team adheres to quality guidelines by reviewing outputs, identifying issues, and collaborating with Team Captains to exceed client expectations. You will conduct audits, document alignments between manual and system-assisted QA, and drive continuous improvements for excellence in client experiences.

Ideal candidates have at least 2 years in detail-oriented roles, strong English skills, and proven experience with

Qualifications

• 2 years of experience in a highly detail-oriented environment with diligence and accountability.
• Excellent English language skills (written and verbal).
• Proficient computer skills; experience with CRMs such as Zendesk, Freshdesk, Salesforce; Google Suite and MS Office.

Responsibilities

• Perform QA reviews of customer interactions (phone, email, chat) against client guidelines.
• Review data output for grammar, spelling, data accuracy, and conformance to processes.
• Capture and report language and data quality issues with clear observations.
• Maintain focus on data integrity and high-quality output.
• Share audit findings with Team Captains and leadership for improvement actions.
• Identify quality gaps and propose corrective actions within operational workflows.
• Provide weekly summaries of QA outcomes to team leadership.
• Build knowledge of client support processes for accurate quality evaluations.
• Use SolidRoad to audit, track performance trends, and support calibration.

Skills

Attention to detail

English proficiency

CRM knowledge

Google Suite

Data analysis

Tools

Zendesk

Freshdesk

Salesforce

Google Drive/Sheets/Docs

MS Office

Job description

Boldr is seeking a Senior Quality Assurance Advocate to ensure the Service Delivery team adheres to quality guidelines by reviewing outputs, identifying issues, and collaborating with Team Captains to exceed client expectations. You will conduct audits, document alignments between manual and system-assisted QA, and drive continuous improvements for excellence in client experiences.

Ideal candidates have at least 2 years in detail-oriented roles, strong English skills, and proven experience with