Senior Project Manager

RingCentral; Manila; Hybrid; PHP 1,800,000 - 3,000,000; Full time

Benefits offered by this job

Comprehensive HMO package (medical and

Personal Time Off Leaves

Quarterly Performance Bonus

Employee Assistance and Wellness

Job summary

RingCentral is seeking a Senior Program Manager to lead strategic initiatives, partner onboarding, and cross-functional projects from planning through execution. You will manage stakeholder relationships with service providers and internal teams to achieve shared business goals and ensure timely decision-making.

In this role, you’ll streamline workflows, handle escalations, track KPIs, and support forecasting and resource planning while maintaining a focus on operational excellence and superior

Qualifications

• Experience leading program and project management initiatives across multiple teams.
• Strong track record with enterprise clients and strategic partnerships.
• Ability to manage escalations, risks, and multi-stakeholder communications.
• Experience identifying risks, resolving issues, and managing escalations.
• Experience tracking KPIs, SLAs, and service delivery metrics.
• Ability to streamline workflows and implement scalable processes.

Responsibilities

• Lead strategic initiatives, partner onboarding, and cross-functional projects from planning through execution.
• Manage stakeholder and partner relationships to align internal teams and business goals.
• Streamline workflows, resolve escalations, and improve post-sales service delivery.
• Track project milestones, monitor KPIs and SLAs, and support forecasting and resource planning.
• Serve as the central point of contact for partners and senior leaders to ensure timely decisions.

Skills

Cross-functional collaboration

Escalation management

Performance monitoring

Process improvement

Stakeholder & partner management

Communication & leadership

Forecasting & resource planning

Tools

Jira

Job description

Say hello to opportunities. If you’re looking to be part of what’s next in communication, you’re in the right place. At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications. This is where you and your skills come in.

Position Overview

We’re currently looking for Senior Program Manager: Project & Program Management: Lead strategic initiatives, partner onboarding, and cross-functional projects from planning through execution. Stakeholder & Partner Management: Build strong relationships with Service Providers and align internal teams to achieve shared business goals. Operational Excellence: Streamline workflows, manage escalations, resolve issues, and improve post-sales service delivery. Reporting & Data Analysis: Track project milestones, monitor SLA performance, analyze metrics, and support forecasting and resource planning. Communication & Leadership: Serve as the central point of contact for partners, cross-functional teams, and senior leaders to ensure alignment and timely decision-making.

Experience Required

• Program or Project Management: 4–6 years of experience in program management, project management, client services, customer success, account management, or a related field.
• Enterprise Client & Partner Management: Experience managing enterprise-level customers, strategic partnerships, or Service Provider relationships.
• Cross-Functional Collaboration: Proven ability to coordinate multiple teams, manage project timelines, track deliverables, and drive initiatives to completion.
• Escalation & Risk Management: Experience identifying potential risks, resolving operational issues, and managing escalations across internal and external stakeholders.
• Performance Monitoring & Reporting: Experience tracking KPIs, project progress, service delivery metrics, or Service Level Agreements (SLAs).
• Process Improvement: Demonstrated ability to streamline workflows, improve operational efficiency, and implement scalable processes.

Desired Qualifications

• Global Service Provider Experience: Background working with Global Service Providers (GSPs) or strategic partnerships, preferably within the APAC region.
• Technical or IT Background: Experience in technology, telecommunications, technical support, IT operations, or post-sales implementation.
• Partner Onboarding & Service Delivery: Familiarity with partner onboarding, implementation coordination, case management, customer support, and ongoing service delivery.
• Forecasting & Resource Planning: Experience supporting business forecasts, headcount planning, resource allocation, and operational reviews.
• Project Management Tools: Familiarity with Jira and other project tracking, reporting, or analytics platforms.
• Strategic & Analytical Thinking: Ability to interpret data, identify trends, assess risks, and provide actionable recommendations.
• Communication & Relationship Building: Strong interpersonal, organizational, and presentation skills, with the ability to influence stakeholders and lead initiatives without direct authority.

Benefits and Perks

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

EEO & Diversity

RingCentral is an equal opportunity employer that truly values diversity.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process.

RingCentral is an EEO/AA employer.

Work Options and Culture

RingCentral offers on-site and hybrid work options optimized for the ways we work and live now.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location.

Bottom line: We are committed to hiring and retaining great people because we know you power our success.

RingCentral’s Customer Success team is a dynamic group for individuals that is mainly focused on retaining revenue for the company and providing the best customer experience through effective and quality account management. Aspiring candidates are expected to have a keen sense of responsibility, attention to details and an excellent interpersonal skill. RingCentral takes pride in maintaining above industry standards in terms of customer and revenue retention and at the same time having a stable medium to establish high Net Promoter Score. Flexibility and adaptiveness are also very much expected for this position. RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale. We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations. Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance. At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.